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Sentry Model 1610 Won't Open

I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open?

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  • contacta Apr 03, 2008

    I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open?

  • plongmire Apr 15, 2008

    IT WORKED--THANK YOU THANK YOU.



    I WOULD HAVE RATED YOUR SOLUTION FIXYA, BUT THE COMPUTER WOULDN'T LET ME...COULDN'T FIND THE PAGE.

  • plongmire Apr 15, 2008

    The solution offered by a reader fixed my problem, but it's so hard to use the technical support service--pages don't come up and the list goes on and on. but thanks to the person who took the time to tell me a solution.

  • saftey Apr 16, 2008

    I have a Sentry fireproof safe. The numbers on the front of the safe by the door hinge are 84549 & AJ356060. I can't remember the combination. Can anyone help me?

  • beviansa Apr 23, 2008

    I have this same problem, what is the solution?

  • Kozol Apr 28, 2008

    I have a Sentry 1610 Electronic Safe. Electronic Keypad only. The battery went dead so my stored combo is useless. However, the safe came with a default stored combo. I can not find the user's guide that came with the safe as I bought it years ago. The default code was included with the documentation. Is there anyone out there that has a similar safe and do they have the default combo that was issued with it?

  • Anonymous May 14, 2008

    hello i have a sentry safe and i went to open up yesterday and it wont open up with the combination so i changed the battery and it still will not open.its a sentry safe 1610.please givew me some advise on how to open up.thank u .in mississippi.

  • Marcus Harris
    Marcus Harris May 23, 2008

    I HAVE MODEL 1610 AND IT WON'T OPEN WITH FACTORY COMBO. CAN YOU GIVE ME SOLUTION TO OPEN I HAVE CHANGED BATTERIES BUT STILL WON'T OPEN AFTER LAST NUMBER IS PUT IN

    IT SOUNDS AS IF IT GOING TO OPEN BUT IT'S AS IF THE LOWER LOCK ISS NOT RELEASING.

    THANKS,MARCUS HARRIS

  • TMoore269 Jun 08, 2008

    I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open?

  • robbie bachm Jun 11, 2008

    my problem is same with an Oxbow gun safe... the battery went dead while on vacation and now my combination will no longer work.... is there a code to enter to get it open ?

  • Anonymous Jun 21, 2008

    combination works but door has always been an issue getting open. I am about to take it back to costco.

  • graceyim_sg Aug 03, 2008

    I have the same problem, after changing the new battery 9V on mdl 1610,green light is on and it sound like it going to be able to open but it did no, so what should i do

  • Anonymous Sep 24, 2008

    please let me know how to open safe after wires are broken from touch pad

  • srobinson873 Oct 08, 2008

    I have the same problem on the Sentry 1610. What is the solution.

  • srobinson873 Oct 09, 2008

    DDDD

  • antennas2003 Nov 26, 2008

    iI enter the code and the green light comes on it clicks but the handle will not move

  • Anonymous Mar 18, 2014

    sentry AS479863 have key and has knob on door which I have turned both right and left

  • Anonymous Mar 18, 2014

    The problem is using the code to open it open 3/4of was and donor lock and stay locked I keep narcotic perscriptipn in the

  • Anonymous Mar 19, 2014

    I need the instructions on how to open a Sentry Model V330 safe

  • Anonymous Mar 27, 2014

    have typed in code 159A green light comes on turned knob wont release have tried key turned knob still wont realese

  • Anonymous Mar 31, 2014

    battery is fine, entered factory code in wrong 3x now I am locked out.

  • Anonymous Mar 31, 2014

    WE HAVE ELECTRONIC FIRE SAFE-BV-545144. WE KNOW COMBINATION BUT WHEN WE TURN KEY, ENTER COMBINATION WE GET RED ERROR LIGHT. NEED HELP NOW HAVE TO GET A CAR TITLE OUT. THANK YOU

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11 Answers

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Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Posted on Aug 21, 2008

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I'd try things in this order.
1. Replace Batteries
2. Replace Battery pack with a 9V (if it's a set of 4 AA batteries, the 9V will have more juice 9V vs 6V, and might get the job done)
3. Hit the door several times with a rubber mallet.

If you get it open, then pry off the plastic cover on the inside of the door, and spray the little locking mechanism with WD40. it seemed to work for me.

Posted on Apr 25, 2010

I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open?

Posted on Sep 27, 2008

  • Billy Snokes
    Billy Snokes Feb 08, 2014

    contact me @ bradsnoke@gmail.com i can tell you how to open but not on here

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We have a Sentry 1610.
The green light indicated the correct 5 digit combination had been entered but it wouldn't open.
We unscrewed the battery compartment immediately below/behind the number pad and replaced the 9 volt batter.
Voila, it worked.

Posted on Jul 14, 2009

I dont know what model i have but you enter five digit has 3 lights when green will open.
Acouple of months ago I had the same problem and replaced the batteries and it opened fine. I guess the batteries had enough juice to work the key pad but not the lock rods!?

Posted on Apr 13, 2008

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Hi,
Seems like you're in a pickle. I know a lot of people have had trouble opening these safes, and they have found solutions here http://www.monomachines.com/shop/info/My-Sentry-Safe-Wont-Open.html that work great!

Good Luck!

Posted on Aug 10, 2015

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Had same issue where all batteries tested and had full charge. Just get rubber mallet and bang it after you get Green proceed light and work with the handle. Took about a dozen times and was able to open it. Don't forget to lubricate it (remove plastic first inside door).

Posted on Jul 26, 2013

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If you have a sentry safe with an electronic lock (keypad) and a key backup, they use a magnetic type release that pops up and pushes on the manual key rod opening the safe when the 4-8 digit code is entered.
I was having a problem with my code not working. I thought the keypad and/or locking mechanism was bad. After opening it up, i saw that the electronic release was not popping up all the way. I sprayed the release with WD-40 and it works as good as new. This was for the XO55 model sentry safe.

Posted on Oct 24, 2009

My safe was giving the green Proceed light but the lock wasn't clicking when the code was entered. So I did as another poster suggested: replaced the 4 AA batteries in the front (slide the panel off the bottom of the keypad to get to them) and it worked fine.

It does seem like it didn't have enough juice to flip the lock even though the Low Battery light wasn't on (probably not enough juice to light up!)

Posted on Apr 17, 2008

I have the same problem... any answers??

Posted on Apr 10, 2008

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Cut the bottom off of the safe.

It has 3 layers.

Thin sheet metal, cement, and plastic.

The door is the only hard place to get in.

These are meant to protect from fire, not from burglary.


Posted on Mar 29, 2009

3 Suggested Answers

loxmith
  • 21 Answers

SOURCE: Sentry Model 1610 Won't Open

Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

Posted on Jul 24, 2010

  • 1 Answer

SOURCE: Sentry Model 1610 Won't Open

just keep trying and it will open. i had to try like 20 times the other day and it finally opened. good luck because these safe's are junk !

Posted on Nov 09, 2008

  • 2 Answers

SOURCE: Sentry Model 1610 Won't Open

I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.

Posted on Jan 22, 2009

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