Question about Sony Ericsson M600i Cellular Phone

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Problem connecting Sony Ericsson M600i cell phone to PC via USB

I installed the Sony Ericsson PC Suite that came with my phone and then connected to my PC via USB. I think that Windows initially recognised the phone, but the phone connection wizard in the SE PC Suite did not. So I rebooted and still no good. After that I uninstalled the PC Suite. When I reinstalled it, Windows no longer recognized my phone and shows the following message:

USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.

Device Manager shows "Unknown Device".

Is it a problem with the uninstallation of SE PC Suite? Or has my phone somehow been corrupted as implied by the "malfunctioned" message from Windows?

Thanks in advance for any help you can give me.

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HI,

Here are few troubleshooting steps you can try:

Try plugging your phone via USb on any other compute or laptop in your home.See if you get the same problem.If you don't get the same problem i.e. the other laptop or computer recognises your phone then the problem is with the computer in which you first plugged in the phone.Some files might have got corrupted.you will need to so a system restore by going to START>PROGRAMS>ALL ACCESSORUIES>SYSYTEM TOOLS>SYSTEM RESTORE.

Caution:Doing a system restore will delete all the existing files and restore the computer to the earlier time.So please do take a backup before doing that.

Now try connecting the phone and see if it recognizes it.If it doesn't then you will have to reinstall xp.

Finally even after reinstalling if your phone is not recognized then the problem is with the device return it to the manufacturer and get a another one if it is under warranty.

Goodluck,
Please don't forget to rate the solution.

Posted on Mar 29, 2008

  • Priya darshan Mar 29, 2008

    You can also check the below link for more info.

    Click HERE

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This link http://forum2.mobile-review.com/showthread.php?t=54875

will give you the information that you need. Another owner of this phone had the same problem and they posted the way that they solved this problem. I hope that you can get it to work and please let me know if you need any additional help. Thank you and good luck.

Posted on Mar 29, 2008

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