Question about HP LaserJet 2420 Printer

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Printer has shown error 10.00.00 Supply Memory Error

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Please make sure to ask a specific question.

The 10.00.00 Supply Memory Error is given when the printer can not read the information on your ink cartridges. This can be common when using non-genuine ink cartridges (non-HP).

Remove and reinsert your ink cartridges. If that doesn't work, try pressing the green button to accept the error and continue.

Posted on May 13, 2010

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Turn off and un plug remove toner cartridge and re install. Plug back in and turn back on. If it does it again try another toner cartridge.

Posted on May 13, 2010

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Posted on Jan 02, 2017

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SOURCE: 10.10.00 supply memory error coming on HP Laserjet 5200 Printer.

Dear Sir,
I has change the printer cartridge. After changing the printer cartridge above mentation comming. When I am making printer power on the (10.10.00 supply memory error) display. Please tell me how to solve this problem. Best regards,

Thanking
Ajom Khan Hero
Mobil No.092 5192797.
Al Nahr Co.Ltd
Tripoli - Libya

Posted on Feb 20, 2010

  • 1 Answer

SOURCE: hp laserjet m1522nf 10.0000 supply memory error

had same problem. It turns out I didn't remove all plastic caps from new cartridge (mine came with orange-color). Once I did that, problem solved.

Posted on Jun 23, 2010

tballone
  • 126 Answers

SOURCE: 10.10.00 supply memory error coming on HP Laserjet

This error points to the toner cartridge, the chip is bad. Replace the cartridge

Posted on Oct 19, 2010

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1 Answer

Supply memory error


remove the right hand side end cover ( formatter acces panel) remove the bad memory ( card about 1" by 3" )- if your not sure its failed try with new memory and see if error returns

Mar 04, 2014 | HP LaserJet M1522n MultiFunction Printer

Tip

Error Codes you need to know.


Standard Original IBM POST Error CodesCode Description
1 short beep System is OK 2 short beeps POST Error - error code shown on screen No beep Power supply or system board problem Continuous beep Power supply, system board, or keyboard problem Repeating short beeps Power supply or system board problem 1 long, 1 short beep System board problem 1 long, 2 short beeps Display adapter problem (MDA, CGA) 1 long, 3 short beeps Display adapter problem (EGA) 3 long beeps 3270 keyboard cardIBM POST Diagnostic Code DescriptionsCode Description 100 - 199 System Board 200 - 299 Memory 300 - 399 Keyboard 400 - 499 Monochrome Display 500 - 599 Colour/Graphics Display 600 - 699 Floppy-disk drive and/or Adapter 700 - 799 Math Coprocessor 900 - 999 Parallel Printer Port 1000 - 1099 Alternate Printer Adapter 1100 - 1299 Asynchronous Communication Device, Adapter, or Port 1300 - 1399 Game Port 1400 - 1499 Colour/Graphics Printer 1500 - 1599 Synchronous Communication Device, Adapter, or Port 1700 - 1799 Hard Drive and/or Adapter 1800 - 1899 Expansion Unit (XT) 2000 - 2199 Bisynchronous Communication Adapter 2400 - 2599 EGA system-board Video (MCA) 3000 - 3199 LAN Adapter 4800 - 4999 Internal Modem 7000 - 7099 Phoenix BIOS Chips 7300 - 7399 3.5" Disk Drive 8900 - 8999 MIDI Adapter 11200 - 11299 SCSI Adapter 21000 - 21099 SCSI Fixed Disk and Controller 21500 - 21599 SCSI CD-ROM System

on Mar 09, 2010 | Computers & Internet

1 Answer

Il affiche printer error service call6000


problem is with fuser,Code Error indications Contents
Check procedures/corrective measures
6000 Fuser unit error
Yes
Yes
Yes
No
No
Turn power switch off,
and remove power
cable.
Detach connector CN4
on power supply unit.
Detach connector CN1
on power supply unit.
Measure resistance
between pins 1 and 2
of the detached
connector.
Replace fuser thermistor.
See page 1-6-25.
Replace thermal cutout or
heater lamp. See page 1-6-
26 or 1-6-22.
Replace bias PWB (K0009)
or high voltage unit or power
supply unit. See page 1-6-13
or 1-6-12.
Open (infinite)?
No
No
Open (infinite)?
Measure resistance
between pins 1 and 3
of the detached
connector.
Replace harness
(2FM2601) between engine
PWB (K0010) and bias
PWB (K0009).
End.
Yes
No
Replace engine PWB
(K0010). See page 1-
6-9.
"6000" error
shown?
"6000" error
shown?
START

Feb 03, 2014 | Kyocera Mita Fs-1016 Mfp Multifunction;...

1 Answer

Supply memory error


Remove cartridge, observe a small chip mounted on cartridge shell..This chip calculates the approximate toner levels, once its reached "Zero" printer says cartridge empty/low replace it.. If the memory is not detected due to any reason printer will say supply error or 10:xx supply error..
Replace this memory if available( locally its available ) or replace the cartridge.. Very few cases same error appears with faulty DC controller..
Ex supply memory:
3c59a7d1-d9e9-47bb-9741-ff5ff0a9cbaa.jpg

Oct 28, 2013 | HP LaserJet P2055d Printer

1 Answer

10.1000 memory error


Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
    10.00.00 Black print cartridge
    10.00.01 Cyan print cartridge
    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

Jun 08, 2011 | HP : HP6L Laserjet Printer

1 Answer

I had newly replace the black color toner cartridge into my hp cp1515 printer but the LCD still shown re-install the toner cartridge and 10.1000 supply memory error. Please advice. Thanks.


The error says that the black cartridge e-label is missing.
Pull the black toner and make sure packing tape isn't covering it up.
Compare the black toner to one of the other ones to make sure that it isn't missing the e-label.
If you put the old black back in the printer, does the error go away?

Feb 14, 2011 | HP LaserJet CP1515n Printer

1 Answer

I am getting error: 10,1000 supply memory error reinstall


You are using re manufactured toner and it has a bad chip. Replace the toner.

Jul 06, 2010 | HP Laserjet CM2320nf All-In-One Color...

5 Answers

10.10.00 supply memory error coming on HP Laserjet 5200 Printer.


Dear Sir,
I has change the printer cartridge. After changing the printer cartridge above mentation comming. When I am making printer power on the (10.10.00 supply memory error) display. Please tell me how to solve this problem. Best regards,

Thanking
Ajom Khan Hero
Mobil No.092 5192797.
Al Nahr Co.Ltd
Tripoli - Libya

Jun 17, 2009 | HP Hewlett Packard LaserJet 5200 Printer

2 Answers

Hp laserjet m1522nf 10.0000 supply memory error


Try another toner. Most likely the chip on this one is bad.

Apr 07, 2009 | HP LaserJet M1522n MultiFunction Printer

1 Answer

Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

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