You could try a couple of things - firstly, check to see if there are any foreign objects stopping the cart from moving - this happens regularly, even lollie wrappers can stop it! I once found a comb in a printer!
Secondly, you could try unplugging the printer entirely, turn upside down and give a firm shake, this will assist in clearing debri.
Or finally, Phone 0800 2 EPSON (NZ number)
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