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You probably need to re download the drivers for the webcam. Go to Packard bell website and look for the model of your computer and download the drivers. Note: You don't need Norton it's a waste of money and not very protective.
I use Superantispyware and Avast both free and I'm an IT support specialist.
i have a gateway fx gameing laptop!! i was having probs with the cam going dark on me after a bit while using yahoo messenger..it was also freezing up but that i found out was cause yahoo SUCKS **** LOL... i downloaded msn messenger, not msn live, and the cam works fine.. so it is yahoo.. i do know that sometimes my cam will sometimes go darker in resolution if i bend the top down a bit.. its doing that because the cam is thinking that im turning it off by shutting the laptop! does the web cam work with the software it came with? can u turn it on and see urself when NOT using a messenger? if so then it might just not want to work with those 2 messengers which is weird!!!!! MAKE SURE THAT U DO NOT HAVE THE PROGRAM SOFTWARE on that came with the laptop at the same time as trying to use it with the messengers!! see if that works and ill check back with you!
laptops did not come with the high end state of the art web cams! they were made for ease not for exceptional quality!
Right Click the volume icon in the taskbar.
Select RECORDING DEVICES, Select the device you wish to use. Click properties.
Ensure it says ENABLE (use this device).
Then Click the ADVANCED TAB at the top and make sure it is set to "ALLOW APPLICATIONS TO TAKE CONTROL OF THIS DEVICE".
Then open the Messenger software you use and click the tool tab. Then click the Cam/Audio option.
Make sure you have the correct mic/cam selected.
do a cam/mic test in the audio/video settings in the tools tab in yahoo. Then you need to minimise the yahoo screen and right click on the cam icon in the taskbar and check that the mic and cam are enabled and that it is set to allow other programes to take control of this device