Question about Dell A940 All-In-One InkJet Printer

1 Answer

Says "NO COLOR CARTRIDGE".

Just installed new OEM color cartridge bought from Staples. Printer display now says "NO COLOR CARTRIDGE".

Could it be a defective cartridge? Worked fine before.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Vice President:

    An expert whose answer gotĀ voted for 100 times.

    Sniper:

    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

  • Expert
  • 74 Answers

Try this:

According to the Dell website, this is how the cartridges for the Dell All-In-One Printer/Copier/Scanner Model AIO A940/A960 are supposed to look like. (see attachments)
Black cartridge P/N: 7Y743 with U-shaped "lump" on the (black) lid. (equivalent to Lexmark "82")
Color cartridge P/N: 7Y745 with square with corner cutout "lump" on the (blue) lid. (equivalent to Lexmark "83")

BUT, the black Dell cartridges have the identical corner cutout "lump" as their color cartridges. In other words, they have the lid from the color cartridge, but in black instead of blue.
Both cartridges are made by Lexmark and rebranded for Dell. But Dell made the black cartridge intentionally with a different "lump", so customers are forced to buy expensive Dell cartridges.

Stupid actually, because now the black and the color cartridges each fit in the other's slot!

Beat Dell at their own game, don't pay their rip-off prices!
When you open that Dell printer, lift the black lever that closes over the black cartridge. From the underside of that lever you will see a small "pin" sticking out, that corresponds with the corner cutout "lump" (as depicted on the color-cartridge). Cut that pin off with a sharp knife or a wire cutter.

All of a sudden, the cheaper Lexmark "82" black cartridges fit in (and any other remanufactured equivalent).
Money in your pocket!

Posted on May 13, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I reload staples into my Xerox WorkCentre 7530?


You did not indicate finisher? Xerox MFPs' come with the most finishing options of any manufacturer.... I included instructions for all of them below. Enjoy!
Solution : Load Staples in the Professional Finisher With Booklet Maker The stapler in the booklet maker uses two Staple Cartridges labeled R2 and R3. Booklet stapling requires that both Staple Cartridges be free of jammed staples.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the printer has stopped copying or printing.
  2. Open the Finisher Front Door.

    wc7556-fin-pro-fnt-door-open.jpg
  3. Squeeze the orange R2 and R3 levers together and pull the Staple Cartridge unit out of the Finisher until it stops.

    NOTE: The Staple Cartridge unit does not detach from the Finisher.

    wc7556-fin-pro-r2-r3.jpg
  4. Grasp the orange tabs on both sides of the Staple Cartridge and lift the cartridge out of the Staple Cartridge Unit.

    wc7556-fin-pro-book-stpl-cart-remove.jpg
  5. Push the new cartridge into the Staple Cartridge Unit.

    wc7556-fin-pro-book-stpl-cart-replace.jpg
  6. If no jammed staples are found, repeat step 4 - 6 for the other Staple Cartridge.
  7. When finished, return the Staple Cartridge Unit to its original position.

    wc7556-fin-pro-book-stpl-cart-unit-replace.jpg
  8. Close the Finisher Front Door.

Solution : Load Staples in the Main Stapler of the Professional Finisher NOTE: Using Staple Cartridges other than the recommended staples may impair quality and performance. Only use only Staple Cartridges recommended for this Finisher.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the machine has stopped copying / printing.
  2. Open the Finisher Front Door.

    wc7556-fin-pro-fnt-door-open.jpg
  3. Grasp the orange R1 lever on the Staple Cartridge and push it to the right.

    7435-finisher-pro-lvr-r1.jpg
  4. Grasp the orange tabs and pull the cartridge out of the Finisher.

    7435-finisher-pro-staple-cart-remove.jpg
  5. Check inside the Finisher and remove any loose staples.
  6. Pinch both sides of the staple case and remove the staple case from the cartridge.
  7. Insert the front side of the new staple case into the Staple Cartridge, then push the rear side into the cartridge.
  8. Grasp the orange tabs on the cartridge, and then insert the cartridge into the Finisher until it click into position.
  9. Close the Finisher Front Door.
Solution : Load Staples in the Booklet Maker of the Optional Office Finisher LX NOTE: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the printer has stopped copying or printing.
  2. Open the Finisher Side Cover.

    fin-office-lx-side-cover-open.jpg
  3. If the Staple Cartridges are not visible, grasp the vertical panels to the left and right of the opening and slide them to the center.
  4. Hold the tabs on both sides of the cartridge and pull the cartridge out of the finisher.

    fin-office-lx-book-stpl-remove-02.jpg
  5. Hold the tabs on both sides of the new cartridge and insert it into the original position in the Finisher.

    fin-office-lx-book-stpl-replace-02.jpg


    NOTE: If you have trouble inserting the cartridge, make sure the staples are positioned correctly in the cartridge.
  6. Starting at step 3, repeat the procedure for the other cartridge.
  7. Close the Finisher Side Cover.
Solution : Load Staples in the Integrated Office Finisher WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the machine has stopped printing or copying, then open the Front Cover on the Integrated Office Finisher located under the Scanner Assembly.

    wc5230-finisherio-top-cover-open1.jpg

    wc5230-finisherio-top-cover-open2.jpg
  2. Remove the Staple Cartridge by grasping the cartridge by the orange handle and pulling it straight out of the Finisher.
  3. Remove any loose staples inside the Finisher.
  4. Pinch both sides of the staple case and remove the staple case from the cartridge.

    wcp3545-stapler-sleeve-install1.jpg
  5. Remove the new staple case from its packaging and insert the front side of the case into the staple cartridge. Push the rear side into the cartridge. The cartridge will click into place when it is installed correctly.

    wcp3545-stapler-sleeve-install2.jpg
  6. Grasp the cartridge by the orange handle and insert the cartridge back into the stapler until it clicks into position.
  7. Close the Front Cover.

    NOTE: If the Front Cover is not completely closed a message will be displayed. The machine will not operate if the cover is even slightly open

Nov 18, 2013 | Xerox WorkCentre M-24 Color Copier

1 Answer

Installed new black cartridge in Deskjet 810C printer and after doing this it will only print in pink color. Please help.


Make certain that the cover is off the jets - if you forgot to pull the strip off or it broke leaving part of the tape on the cartridge, it won't work. Try to do a clean process on the cartridge. If that doesn't work, and you don't have another printer to try the cartridge in, return it to the place you bought it and get another new one. If the printer is printing pink, the color cartridge is probably empty also so that it cannot make black from the other colors. These sound like refilled cartridges - OEMs would have failed with some form of error code or warning.

Apr 11, 2011 | HP DeskJet 810c InkJet Printer

1 Answer

It say supply expired change color ink i put brand new cartridge still saying the same thing


One possible problem is that the new cartridge has an expired date. According to the manuel, the printer cannot use an expired cartridge. Check the date on the cartridge. Good luck. I am hoping to get a refund from Staples because I bought an expired cartridge.

Oct 15, 2009 | HP Officejet 7130 All-In-One InkJet...

1 Answer

Dell printer model# A940 50c error


Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

Nov 10, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Color not the same as photo


I bought 2 new cartridges from Dell and I cannot make my color one to print color.....Please help. I have tried to troubleshoot , cleaning the printer, etc..... Thank you. Nursee

I have a Dell All in one color 924 printer

Sep 30, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

924 says that black ink cartridge not installed


Hmmm....that sounds to be an issue with the ink cartridges...

You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

5. If issue found to be with printer, then i would suggest you to purchase new printer then.

Hope this fix the issue

Aug 14, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

NO CARTRIDGE


Either return to staples and purchase a new cartridge, or order from lexmark. If you are talking about getting the one they didn't include, you will have to speak to lexmark customer service or bring the printer back to where you bought it.

Jul 11, 2008 | Lexmark X2500 All-In-One Printer

1 Answer

Lexark X7350


If the contacts are different, then you may have bought a damaged cartridge, or just simply the wrong cartridge and this would explain why your printer cannot recognise the cartridge. Make sure you bought the same number Lexmark cartridge as the old one. Return it to the store as a damaged cartridge if it is the exact same cartridge. Lexmark would not change the design of a working cartridge to exclude customers from using a printer.

Sep 07, 2007 | Lexmark X7350 All-In-One InkJet Printer

Not finding what you are looking for?
Dell A940 All-In-One InkJet Printer Logo

117 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

74136 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

color wheel light...
color wheel light...

Level 2 Expert

138 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...