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Device monitor application problem

I have purchased the Lexmark X 4550 today. I have installed the program, but I have a problem with the scan mode. When I press scan mode the message on the control panel reads: Downloading application list, but after a minute the message reads: cannot retrieve application list.
Also on my c.p. screen I get the following message:
Device monitor application has encountered a problem and needs to close.
We are sorry for the inconvenience.
I rang Adam on 1300 362 192 and tried to explain the problem. He was very helpful but it is difficult over the phone to get a clear picture.
Therefore I hope with this e-mail that you can give me some advice and feedback how to solve this problem
Adam provided me with a Job nr. 569208
I have the following installed:
Lexmark 3500-4500 series size 136.00 MB
Lexmark Fax solutions size 35.29 MB
Lexmark Toolbar size 5.46 MB

With regards Leonard Steynis


I have a Lexmark 4550 and have the exact same problem, when I select scan the "cannot retrieve Application list" appears after a minute or so and I also get the Device monitor message. I'm running XP have plenty of disk space an 1GB of memory. I have also uninstalled Lexmark and installed the latest software with no luck.

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You know some of the operating system if there is a corrupted file or dll some of the printers, USB and other devices in-counter this kind of problem you need to fix first your operating system then after that remove your printer driver and re-install again then then try to scan again..... hope this solution help you...



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Posted on Mar 29, 2008

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How do set up my lexmark pro901 to scan to my pc so that I can email the scans


Make sure the Lexmark Pinnacle Pro901 printer driver is installed on your computer. If you have the install disc that came with your printer, just insert it to your computer hard driver and follow the instructions on your computer screen. You can also the download the printer driver from the Lexmark website at http://bit.ly/d3ftso. Select your operating system > download > execute the file. Again, just follow the instructions on your computer screen.
Note: The install disc contains the Lexmark OCR scan software necessary for scanning documents for editing and saving them as PDF files. The downloaded driver does not contain the OCR software.
To scan to your computer using the printer operator panel:

1. From the home screen, navigate to Scan to Computer: Scan > Scan to Computer

2. Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.

3. Select an application (in your case your email), and then touch Accept.

4. Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection.

5. Press the start button to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.

To scan to your computer using the printer software (Lexmark Printer Home):

For Windows:


1. Click Start.

2. Click All Programs or Programs, and then select the printer program folder from the list.

3. Select Printer Home.

4. Choose your printer from the printer drop-down list.

5. Click Email, and then select Photo, Document or PDF.

Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

6. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.

7. Compose your e-mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.


For Mac:


1. From the Finder desktop, double-click the printer program folder.

2. Double-click the printer Center to open the All-In-One Center.

3. From the "What is being scanned?" menu on the main screen, select a document type.

4. From the "How will the scanned image be used?" menu, choose To be viewed on monitor/web page.

5. From the "Send scanned image to" menu, choose an application.

6. Click Scan.

7. Retrieve the scanned image from the application, and then send it through e-mail as an attachment.



I hope this information has been helpful.

Sep 19, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

4 Answers

Lexmark X4580 (all in one wireless)


HI,

You can try out these two options one by one to fix it up:

A)
1 Unplug the printer.
2. Uninstall the drivers.
3. Reboot the machine.
4. Go to the lexmark site and download the drivers.
5. Install the new drivers.

B)You will get the "CANNOT RETRIEVE APPLICATION LIST" if your pc blocks the communication from the printer. This can be configured in your personal firewall. This can be Windows Firewall (found in Control Panel, Security Center), Symantec Client Firewall or similar. Depending on the configuration of this firewall you might or might not get pop-up messages from the firewall during installation. These pop-ups will allow you to permanently allow for this incoming communication. But your firewall might be set not to let you decide anything which will typically mean that the calls will be blocked out. This will often be the case if you have a company laptop configured by the company IT dept. You might then have to ask an admin to add exceptions the applications used by Lexmark as the configuration might not be open for you to change.

I think this is the complete list of applications:

Job Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdijswx.exe
Lexmark Communications System: C:\WINDOWS\SYSTEM32\lxdicoms.exe
Lexmark Connect Time Executable: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxditime.exe
Lexmark Device Monitor: C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
Lexmark Imaging Studio: C:\Program Files\Lexmark 3500-4500 Series\App4R.exe
Printer Communication System: C:\WINDOWS\SYSTEM32\lxdicfg.exe
Printer Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdipswx.exe

Goodluck,
Please don't forget to rate the solution.

Apr 17, 2008 | Canon MultiPASS F50 All-In-One InkJet...

2 Answers

My Lexmark 4550 will not sacn wirelessly, how do I


Hello. Try to run the installation cd in your computer again. If you haven't tried to uninstall the software from your computer, the cd should give you three options: Install a Printer, Repair/Update and Install Additional Softwares. Choose Repair/Update and just let it run and finish the installation. Also, make sure to allow all Lexmark and printer communications in your firewall. Try to scan wirelessly again. If problem needs further troubleshooting, I advise you to call Lexmark.

Mar 31, 2010 | Lexmark X4550 InkJet Printer

1 Answer

Have a Lexmark X5470; when 'Scan Mode' is engaged,


on your computer: click on start all programs / programs check for the lexmark folder ( lexmark 5400 Series ) check if there is any application under it ( AIOC , Productivity Studio, or Imaging Studio ) If there is: check your firewall, this might be blocking the application list. If there's none: Using the disc: Start My Computer / Computer Open your CD/DVD drive where the lexmark disc is Open application folder Run Setup under application folder. This should update the software

Mar 19, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Lexmark 3550


Uninstall entire lexmark program and reinstall from lexmark web-site.

Jan 22, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

Device monitor application problem


Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.

Sep 28, 2008 | Lexmark X3550 All-In-One Printer

22 Answers

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


Microsoft Paint ----> 'File' -----> 'From scanner or camera' (while the Lexmark is in scan mode). Just tried it and it really works.

Apr 24, 2008 | Lexmark X5470 All-In-One InkJet Printer

21 Answers

Device monitor application problem


Ok, folk, I have solved this same issue with my Lexmark X4530 and running Vista Ultimate 32 bit. It turned out to be a Windows Firewall issue. I could have just turned off my firewall, but I opted to keep it one and just EXCLUDE all four running processes that the driver loads. Here are the four programs I excluded on my firewall:

C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
C:\Windows\System32\lxdicoms.exe
C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe
C:\Windows\System32\spool\drivers\w32x86\3\lxdiserv.exe

The above files may be in different locations than what I have listed, especially the last one. The best way to find where these files are running from is to right click on your task bar and choose Task Manager. Click on the Processes tab and look for all the processes running that start with lx....
Righ click on each of those processes and choose Properties. It will display the path the file is located at. In your Windows Firewall, go to the Exclusions tab and then Add Program. Click on the Browse button and navigate to that file and select it and click on OK. Do that for all four processes.

After I excluded all of those files, the printer works exactly like it is supposed to!

Enjoy!

Jan 08, 2008 | Lexmark X5150 All-In-One InkJet Printer

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