Question about Veo Stingray

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I can see and hear the caller, but they can't see or hear me.

I was given a used Veo Webcam. The original owner said he didn't have problems with it, but when I programmed the CD into my computer, it didn't work correctly. I tried two different online messenger services and on both, I could see and hear the caller, but they couldn't see me and could only hear me occasionally. Might it be my Firefox I have installed for my Comcast DSL?

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  • 3 more comments 
  • micky dee May 13, 2010

    Please say what chat program you want to use the webcam in

  • Cynthia C. DeStafney May 13, 2010

    I tried two different chat programs and neither worked. First I tried Yahoo Messenger. On Yahoo, at first, the caller could hear me very vaguely and then not at all. At no point, was the Yahoo caller able to see me nor could I see myself on the screen because the Veo Webcam would not turn "on". The webcam would only turn "on" while in the Veo Program and I could also view myself online by going to the "My Webcam" option on Yahoo Messenger. The Yahoo caller could only see me when broadcasting on "My Webcam". When I'd try to initiate or would received a video call, however, the camera would not turn "on". I then tried Skype. Skype would not even let me check my video options. When I'd try to do so, it would give me an error report with the options to "Don't Send Report" "Send Error Report". I had problems in just downloading the chat programs themselves because the Mozilla Firefox would not allow it. I had to download them via Internet Explorer. I also tried to uninstall the Veo Webcam Program and reinstall, but it didn't help. I used the original CD and not a downloaded version. I hope this gives more info.

  • Cynthia C. DeStafney May 13, 2010

    Hi FYmickydee.

    OK. Both programs I tried had to be downloaded via Internet Explorer because I have Mozilla Firefox on my Comcast DSL.

    I began with Yahoo Messenger. The caller was able to vaguely hear me at first and then throughout the evening as I tried to get it to work, not at all. I could see and hear him perfectly, but he couldn't see me at all. I couldn't see myself on the smaller video webcam screen at any point during the video call. I (and the caller)could only see me if I was in "My Webcam" option in Yahoo Messenger or I could see myself if I was directly in the Veo program. As soon as I'd go from My Webcam to try a video call or receive a call, the camera would turn off would not work.

    I then downloaded Skype (again via IE). At no point was I able to see myself or a caller in Skype. Every time I'd go in to the video options to set the options, it would give me a message with the options: "Send Error Report" or "Don't Send". I uninstalled and reinstalled Skype, but with no success.

    I finally tried uninstalling and reinstalling Veo Webcam (both times using the original CD), but it didn't work.

    Thanks for any help you might be able to give.

  • Cynthia C. DeStafney May 29, 2010

    Hi FYmickydee. Thanks for all your help. I haven't been able to try any of your suggestions as I'm helping my sister with this problem. Your info, however, is SOOOO easy to understand. I really appreciate the help. I will be at her house on Memorial Day and will try these options to see what happens. Thank you sooo much for your expertise. I'll let you know how I make out.

  • Cynthia C. DeStafney May 29, 2010

    What is a 304 CD? My Veo Webcam Driver CD?

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Yahoo relies on IE being up to date and the support software installed (Flashplayer - Shockwaveplayer and Java) even if you have another browser set as default.
Use the links on this page for reference
http://help.yahoo.com/l/us/yahoo/messenger/messenger10/notices/mstabuguqscripterror.html
I use Logitech and also need Directx to run my cam - this was highlighted when I installed the software for it

Yahoo
Plug in your webcam and visit this site - Hit 'Allow' in the top window and check your cam in the left hand panel.
Do not proceed if the camera fails to work here, but concentrate on your webcam software / drivers

http://www.testmycam.com/

Having proved your cam is working ,you can configure it to Yahoo Messenger 10.

COMPATIBILITY WITH YAHOO MESSENGER

You MUST use Internet Explorer to visit this page, with your webcam plugged in, to check compatibility and automatically download the latest webcam control. Make sure your webcam broadcasts on this page before moving on

http://help.yahoo.com/l/us/yahoo/messenger/messenger10/webcam/mstacamtest.html

CONFIGURE SOFTWARE
Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the Yahoo software may have difficulty in locating it. Mine, I just unplug it from the USB and plug it back in, if yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.
Of all the chat programs, Yahoo is the most painful software to set up but if you follow these instructions you should be ok.

INTERNET CONNECTION
Webcam connected
Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

TESTING
> Messenger > My webcam - the warning panel will launch, click 'OK' and your webcam will start. You should be rewarded at this stage with your happy smiling face.

SET WEBCAM DEFAULT
With webcam still running > Messenger > Preferences > Webcam Broadcast > Camera Source - set your webcam as default using dropbox. > Camera Settings - adjust settings to suit. > Apply > OK
Take a note of any additional software, if you have multiple choice for Camera Source, you may wish to uninstall any redundant webcam software later to prevent conflicts

AUDIO
Open Video and Voice - run through your default equipment and make a test call - click OK

PERMISSION OPTIONS
> Messenger > Preferences > Webcam - make your default equipment selections and who you will allow to view you > Apply > OK

IN USE
When you are both on line and wish to show your webcam > Actions > 'Invite to view my webcam'.
Messenger 10:- > Actions > More Actions > invite to view my webcam. This will launch an invitation on your contacts screen when they 'Accept' your webcam broadcast will start- There can be considerable time lag ( +1 minute) before they see you, so don't be too impatient ( You can check the status on the bottom left of your webcam panel. You can 'drag and drop' the frame to a convenient location by grabbing the top border.

Your contacts may need to configure their connection the same as INTERNET CONNECTION above (Ignoring webcam connected) if they get a "webcam not connected" message

Sometimes you may have to broadcast the 'small image' option from the 'Webcam' menu on the top of your image frames. This happens when one of you is down on resources -its like sending a large photo by email - its quicker if you cut the size down
you can zoom up to 200% from the same menu when the webcam picture comes through

Use the 'Always on top' option from the 'webcam' menu - or your image will disappear under the message window when you type a message

Skype
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Posted on May 16, 2010

  • micky dee May 29, 2010

    I've had a search for more information on this webcam and the 3000 series was launched about 2002 - if you downloaded the software from an original CD it was certainly for an earlier OS than you are using.

    You have 3 options

    1) Run the webcam program in Compatibility Mode
    Right click on your desktop webcam icon or the file from 'All Programs'
    Select the 'Compatibility Mode' tab
    Select the Compatibility Mode
    Use the dropbox to select an OS of the time - Maybe Windows 98/ME
    Click Apply and OK
    Do a trial run
    You can trial other OS as well Window 2000
    If Compatibility Mode does not help just de-select it


    2) Try to find a more recent driver
    Plug your webcam in
    Navigate to your Device Manager from > Control Panel > Classic View
    Expand the 'Imaging file' and right click on your webcam text - select 'Update driver' and opt for the Internet option
    Wait for the report

    3) Buy a modern webcam ( sorry )

    Lots of people have lost their 304 CD - if you could copy it to a file you could help them



  • micky dee Jun 03, 2010

    sorry - you only referred to your webcam as a stingray and not a 304

    Also found this site while searching another veo problem

    http://www.xpdrivers.com/camera/veo/_3_2...


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