Question about Samsung ML 1710 Laser Printer

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Paper not being picked up by roller.

The printer is working intermittently and usually starts pulling the sheet up and then stops. I called Samsung and the tech. said to clean the rollers which didn't help. Do I need to order a new roller? Which one-the big one in the middle or the one closer to the front of the paper tray?

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Clean the one you can see above the paper tray with a cloth wetted with water or 409 or fantastic No alcohol. It should atart feeding again. Steven 805-520-3003

Posted on May 13, 2010

  • marmy849 Dec 06, 2010

    I was having the same problem - everything showing normal but failing to pick up paper from tray (despite sounding as if trying). Then I ran a page through the manual slot and lo and behold, the tray feed started to work again!!

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My printer pulls multiple sheets at once.


Hello,
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Laser printer ml 2010, paper pull in problems


I also have the ML-2010R and I also had the paper feed problem. with warnings about paper jam around toner cartridge.
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Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers.  See if the rollers will turn manually, but be careful not to force anything.  Another way to get to the whole roller, would be to start making a print, while watching the rollers.  As soon as the rollers have turned half way, unplug the printer.  Now you can reach the other side and clean that.

There is another way to clean the rollers.  Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution.  Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine.  Do this several times, and the rollers turning against the wet paper should clean them.

Try to print again. It might take a few tries. The rollers have to turn against the paper and dry themselves off again.
If this works, then you need new rollers (cleaning them will only make them work temporarily and the problem will come more frequently until you change them).

Thankyou,

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