Plantronics Explorer  330 Headset Logo
Posted on May 12, 2010
Answered by a Fixya Expert

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Headset won't stay connected.

The headset initially connects but after a few seconds it disconnects from the phone.

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  • Expert 537 Answers
  • Posted on Oct 26, 2011
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The headset may not be pairing up correctly due to the difference in bluetooth applications. If you have a new telephone with the headset already paired up to the very first phone, it will automatically go to phone number one or the phone that it was last used with. If the answer is not in the users guide, you can try Plantronics tech line 800-544-4660.

Plantronics Explorer User's Guide

Good luck from Headsets Direct!

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On your bluetooth headset, hold down the power button until the light stays on steady. (it will blink when you initially power it on, but continue to hold for another few seconds for the steady light!) Your headset is now in pairing mode.

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1.Provided you set the Bluetooth power to "On" after the initial connection has been made, the phone will automatically re-connect to the headset.
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On your RAZR, press Menu > Settings and Tools > Connections > Bluetooth > Handsfree > Look for devices. Your phone will then scan for any bluetooth devices that are in pairing mode. When your bluetooth headset pops up on the list, highlight it and press ok to connect.

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Tips:
1.Provided you set the Bluetooth power to "On" after the initial connection has been made, the phone will automatically re-connect to the headset.
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1.Press and hold the Multifunction button in the middle of a boom headset while the headset is closed. The light will glow blue.2.Open the boom microphone and the blue light should remain on. If not, repeat step 1.
3.On the cell phone, press Menu > Settings > Connection > Bluetooth > Handsfree > New Device
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5.The passkey "0000" is now entered to confirm the connection has been made.
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Tips:
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2.To set the Bluetooth power on - Press Menu, Select Settings, then Connections, then Bluetooth link, scroll to Setup and select that. Scroll to Power and chose Change. Scroll to On and press Select. The screen should now read "Changed: Power On".
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