Question about Lexmark X7170 All-In-One InkJet Printer

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I give the order print and nothing happenes - Lexmark X7170 All-In-One InkJet Printer

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  • Lexmark
    Lexmark May 12, 2010

    Was this working fine before? Can the printer still make copies using the buttons on it? Are you getting any particular error when printing? What is the operating system of your computer? Did you have some recent updates in your computer that might have accidentally disrupted the printer communications?

  • patriciasaid May 13, 2010

    i installed a anti virus
    i think that from then it started happening

  • patriciasaid May 13, 2010

    i went to printers nad fax and everything is ok
    i disconnected also the printer and restarted de computer
    when i try to print it says
    check the connection
    also something about firewall and the firewall where off

  • patriciasaid May 13, 2010

    the printer was ok until i got mccafee anti virus
    maybe i changed something without knowing
    what do you suggest to do
    i already turn off,disconnect shut down the computer etc
    thank you

  • patriciasaid May 13, 2010

    thank you
    how can i uninstall the mcaffe



1 Answer

  • Official Brand Answer
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Have you tried disabling the anti-virus, will it print? If not, uninstall the Lexmark software properly by clicking on the Windows logo Start menu > All Programs > Lexmark Series folder > Tools > Uninstall. Then, restart pc. I suggest you install the updated driver available for download in the Lexmark website (I assume you have the Lexmark X7170 and your computer's running on Windows XP). Just click on this link: Download the software. When installing, just to make sure, disable any firewall and your anti-virus temporarily. For the fax and the scan software, you can use the installation cd to install them back. Leave a comment if you need more assistance. Thanks.

Posted on May 13, 2010


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