Question about Sony PlayStation® 3 (60 GB) Console

1 Answer

Different Audio output between DVD and Blu-Ray DVD

I have a Sony Playstation 3 console. When I play a normal DVD movie, the audio comes through my optical connection to my Sony receiver in true DTS 5.1 audio. However, when I play a Blu-Ray DVD movie, the audio is downgraded to a 44.1 PCM level. Do you know if this problem is fixable on my end through an audio setting or firmware? I'm currently at firmware 2.3----thanks

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  • 1,472 Answers

M4wolf

The issue is that not all videos use DTS. Look at the videos that you are trying to play do they support DTS if so make sure that you are selecting the DTS track in the audio setup.

In regards to your receiver if it does not support Dolby Digital then you might want to look at upgrading to a receiver that supports Dolby Digital and DTS if you want true surround on all your videos.

Let me know if you have any more problems or questions

Issken
http://www.fixya.com/users/issken

Posted on Jun 01, 2010

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6ya6ya
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2 Answers

Cut scenes jump


There may be a number of issues that contribute to your game not loading, or freezing up when trying to play. Please try the following:

1. Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line.

We do not recommend wiping in a circular motion, as it may create more scratches on the disc.

**Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the Playstation 3 as doing so may cause damage to the system.

2. Confirm that you have updated the Playstation 3 computer entertainment system with the most recent system software . You can check the version you have installed on your Playstation 3 by selecting:

* Settings.
* Then System Settings.
* Then System Information.

3. Some Playstation or Playstation 2 format software titles may perform differently on the PS3 system. To identify the compatibility status1 of a specific title, please use the Backward Compatibility Status Search provided by Sony.
http://www.us.playstation.com/Support/CompatibleStatus

4. Try playing different CDs, DVDs, and games on the Playstation 3 console to see if the problem exists across multiple discs. Also try playing the disc on a different Playstation 3 console.

5. Confirm that you are not using any game modification devices. Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.

Turn off the BD 1080p 24Hz Output(HDMI) option. If the Blu-ray DiscTM does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under [Settings] > [BD/DVD Settings] and select "Off".

6. Confirm that the disc you want to play is supported by the PS3 system.

The PS3 system will support the following media formats*:
Media Formats Supported on the Playstation 3 console

PLAYSTATION®3 format software with either region [1] or [ALL] a
Playstation 2 format software (NTSC U/C standard) - (Not supported on the 40GB model)
Playstation format software (NTSC U/C standard)
Audio CDs, CD-R/-RW, Super Audio CDs b, c
DVD Video with either region [1] or [ALL] a
DVD-R/-RW, DVD+R/+RW a, c
Blu-ray DiscTM (BD) containing video content with region code [A] e
BD-ROM, BD-R, BD-RE c, d, e

a - When outputting DVD content or Playstation 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
b - Multi-channel Super Audio CD playback requires a multi-channel audio receiver with HDMI input.
c - Playback only.
d - Playback of BD-RE ver 1.0 discs is not supported.
e - Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP (High-bandwidth Digital Content Protection) standard.

* The 40GB Playstation 3 model does not support SACD.

Apr 03, 2010 | Sony Playstation 3 (PS3) Console

4 Answers

Ps3 fix??


General TroubleshootingBack to top
  • Confirm software compatibility
    Some PlayStation® or PlayStation®2 format software titles may perform differently on the PLAYSTATION 3. To identify the compatibility status of a specific title, please use our Backward Compatibility Status Search.

  • Confirm model compatibility
    If you own the 40GB PLAYSTATION 3, please note that this model of the PLAYSTATION 3 system is designed to play PLAYSTATION format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. You can read more about backward compatibility of all PLAYSTATION 3 models.

  • Confirm the disc is clean
    To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.

  • Try a different disc
    Try playing different CDs, DVDs, and games on the PLAYSTATION 3 console to see if the problem exists across multiple discs.

  • Try a different PLAYSTATION 3
    To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION 3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).

  • Confirm that you are not using any game modification devices
    Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation® products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited Sony Warranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.

  • Turn off the BD 1080p 24Hz Output(HDMI) option
    If the Blu-ray Disc™ does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif (Settings) > [BD/DVD Settings] and select "Off".

  • Confirm that the disc you want to play is supported by the PS3 system
    View what disc media is supported by the PS3 system.

  • Macrovision Information (for DVD copyright protection)
    If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.

  • HDCP Compliancy (for Blu-ray Disc with video content)
    If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.

  • Advanced Access Content System (AACS) for Blu-ray Disc content
    Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.

Aug 04, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Can't get 5.1 audio from bose surround system using PS3 blueray


Yes but first thing, the blu-ray disc you are playing must be 5.1 to get true 5.1. If it is an older movie/TV show, then it might be only 2 channel audio. If this is the case, then your Bose system needs to create simulated 5.1 surround sound, which is not true 5.1. However, if your blu-ray disc is a true 5.1, then your PS3 needs to be set to output 5.1. I am not familiar with the PS3 so I am not sure where to located that setting. Also, try other blu-ray discs.

Apr 25, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Psp 3


General Troubleshooting: Back to top
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: Back to top
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 28, 2008 | Video Game Consoles & Games

1 Answer

Wont play any discs games or dvd's and it says game data utility then memory card utility saved data etc.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 28, 2008 | Video Game Consoles & Games

1 Answer

My ps3 starts up but wont load any games.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 28, 2008 | Video Game Consoles & Games

1 Answer

Will not read that there is a game in the system, will not play games or blue ray movies.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.

If the DVD or Blu-ray Disc (BD) cannot be played, or the picture is distorted: Back to top
  • When outputting DVD content or PLAYSTATION®3 system format software in SD resolution, only discs recorded in the NTSC standard can be played.
  • If the PLAYSTATION®3 is connected to a VCR or a combination TV/VCR unit, copy protection encoding on some DVDs and BDs may cause image distortion, or may cause the image to become lighter or darker. In such cases, connect the system to the TV directly.
  • If the DVD or BD does not match the region code set in the PLAYSTATION®3, it cannot be played.
  • Some DVDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to temporarily increase the viewer age restriction level.
  • Some BDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to change the parental control level.
  • The BD may be disc-locked. Enter the password that was set when the disc was created.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 27, 2008 | Video Game Consoles & Games

1 Answer

Ps3


General Troubleshooting: Back to top
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.

If the PLAYSTATION 3 does not recognize the disc: Back to top
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
If that does not work here is Sonys Costomer Service Number
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

Apr 18, 2008 | Sony Playstation 3 (PS3) Console

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