Question about Keurig B50 Coffee Maker

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My Keurig is not pulling water from the water holder. Therefore it just makes a lot of noise, but no coffee - PLEASE HELP!

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: Keurig after filling cup fails to pull water from reservoir

There is a major design defect with all the newer Keurigs, including the B60 and the B70/B77. My understanding is that Keurig has redesigned the pump mechanism that extracts water from the reservoir and into the brewer (there's a second pump that forces the hot water through the K-cup, and it's not involved). They are now using a small DC motor and impeller pump, which is much quieter (to address complaints in many reviews) but the new design just doesn't work.

It appears that air gets into the system, and the new pump isn't strong enough to "self-prime" in this case. So the pump motor runs and runs without water going through it, and eventually turns itself off so it doesn't burn out (it should usually take only a few seconds to fill the internal tank). Many people think the problem centers around the 'check valve' in the base of the unit, just below where the clear reservoir seats itself: Theory is that the tiny pump can't pull hard enough to open the check valve to let water flow, especially when there's any air in the system.

I've had two B77 units already myself, and both have failed this way within only a few weeks. FWIW, the workaround I discovered is to turn the unit on, and lift up the water-filled reservoir about 1-2" as if you're removing it. Then jam it back down into place, hard and fast. Doing this injects just enough pressure into the system to open the check valve, and if the pump motor is running, you'll hear (and see) it immediately start transferring water from the reservoir to the chamber. You'll often have to do this between each cup you brew, and again when you first turn on the system.

There are hundreds of similar reports all over the Internet about this issue, and apparently no real solutions from Keurig yet (I don't even know if they're acknowledging the problem). Other symptoms include brewing half-filled cups of coffee, as others on this forum have reported.

I suggest everyone call Keurig's customer service and file complaints about this until they come up with a fix. Don't let them tell you it's a problem with your AC power or your hard water (they'll try excuses like tthose first). And until they redesign this, there's not much point in having them ship you a refurbished replacement for your brand-new machine, because chances are it will quickly fail just like your old one.

Posted on Jan 30, 2010

Testimonial: "This is my problem to a "T". I will contact Keurig directly. I love the brewer just wish it would work."

  • 1 Answer

SOURCE: coffee machine vibrates very loudly

IT VIBRATES WHEN TAKING IN WATER

Posted on Aug 13, 2008

  • 60 Answers

SOURCE: Partial cup of coffee brewed

Call keurig customer service 1800 cup brew

Posted on Mar 26, 2010

cmccune04
  • 213 Answers

SOURCE: The Water Reservoir is leaking on my keurig coffee maker.

If you’re looking for Keurig Parts, you can find them on this website.
http://www.igotsweetdeals.com or http://stores.ebay.com/Igotsweetdeals
They have every Part for Keurig b30, b40, b60, b70, and b77. If it’s not listed currently and they can have it posted the same day! Even K-cup holder assemblies and water reservoirs!

Posted on Apr 18, 2010

  • 58 Answers

SOURCE: My Breville Keurig won't brew the coffee

Contact Keurig customer service at 1-866-901-BREW (2739) -- everyone i have spoken to was very kind and helpful

Posted on Jun 24, 2010

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How do I empty the water from the main reservoir?


  • Turn off the Keurig coffee maker, and unplug the power cord. Allow the unit to cool for 30 minutes before emptying the water. This gives the water inside the hot water tank an opportunity to cool, helping to prevent accidental scalding when emptying.
  • Pull the lid off the top of the water reservoir. Lift the water reservoir straight up and to the right of the coffee maker. Pour out any remaining water in the reservoir into the sink.
  • Turn the small thumb screw on the back of the Keurig coffee maker counterclockwise with your fingers, and pull off the rear access panel. If the screw is too tight to turn with your fingers, use a flat-head screwdriver to turn the screw. Once you remove the access panel, a tube with a plug on the end is visible. Pull the tube out of the plastic clip holder.
  • Place a large pitcher behind the coffee maker. Hold the end of the tube over the pitcher, and pull the plug out of the tube. Allow the water to drain into the pitcher. If necessary, maneuver the coffee maker to the edge of the counter, and hold the pitcher alongside the counter with the top at counter level.
  • Push the plug back into the end of the tube once no more water drains from the hot water tank. Empty the pitcher of water into the sink, and push the tube back into the plastic clip holder. Position the back access panel onto the coffee maker and secure with the thumb screw knob.
  • How to Empty the Water Reservoir on Keurig Coffee Maker eHow

    Apr 08, 2015 | Keurig B60 Coffee Maker

    1 Answer

    Why does my Keurig smoke when brewing coffee, and the water doesn't go through until I take out the cup?


    You probably have a clogged nozzle/needle. Take a straightened paperclip and run it thru the hollow needles that puncture the top and bottom of the k-cup. Make sure they are clear then try to brew a cup. Never reuse a k-cup. That's what usually clogs the needles.

    Sep 19, 2014 | Keurig Coffee Makers & Espresso Machines

    1 Answer

    Water pump makes a lot of noise when pulling water from tank


    You may need to descale the coffee machine... Use white vinegar and put into reservoir and run until reservoir is as empty as it will get. Fill with water and run to clear....I do this twice to make sure the vinegar odor is gone.

    Oct 10, 2013 | Keurig Platinum B70 Coffee Maker

    1 Answer

    Keurig B40


    If the machine is new, call keurig.. There telephone number is on the web site. They are warrented for 1 year.

    Aug 16, 2008 | Keurig Elite B40 Coffee Maker

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