Question about Heating & Cooling
We have an old model Rinnai gas heater which is mounted in the wall. There is no model name or number on it but it appears fairly old. It has an ignition button, a button to let gas through, an off button and a setting dial at the bottom on the right hand side. The bottom left has buttons for the fan, high, low and off. Hope thats some help. I cannot get the pilot light to stay lit or the whole thing to lite. Any suggestions would be greatly appreciated as its really cold!
You may need to take the pilot assembly apart and clean the pilot orifice. If the pilot does not stay lite you may need a new thermocouple. Good Luck.
Posted on Mar 29, 2008
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Posted on Jan 02, 2017
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You say the heater is 'old', so I assume that it's out of its 2 year warranty? Are you referring to the wall-switch or the switch on the heater itself?
The customer service department will be able to give you guidance on finding the problem and resolving it. If you call 0845 600 5111 and have your series number (top left of the unit) and model (CXL) to hand they will be able to help you.
P.S. Please don't try to take the heater apart or remove it from the wall unless you have experience in working on storage heaters, as the unit is VERY heavy!
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