Question about Kenmore 20172 Top Load Washer

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My washer machine wont spin but the motor is working making aloud noise

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  • oldguy5 May 12, 2010

    Can you provide the exact Make, Model and Kenmore model number? .......... Kenmore model numbers use the format ###.######## with the first three digits of 110 for Whirlpool manufactured machines......... The model number on top load washers is usually found by lifting the lid and looking above the tub. The Fixya numbers are Stock Numbers. Since basic top load direct drive, top load electronic and front load washers are very different, the actual Model Numbers are necessary to correctly diagnose the problem. WILL IT DRAIN??? CAN YOU HEAR / SMELL ANYTHING UNUSUAL??? WILL IT AGITATE WELL???

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The most common cause of the symptoms you describe is a broken motor coupling. No agitation, or spinning, associated with a grinding noise are the usual symptoms. The washer will still have the ability to drain, however.

The following link explains how to access the coupler and replace it, if necessary:

http://www.fixya.com/support/r3574231-replacing_a_motor_coupling

The part number is included with the instructions I provided. Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

All these sites are reputable and offer great service with competitive pricing, so shop and compare. The first three sites I listed also include helpful exploded view parts diagrams to assist you in locating and properly identifying the parts you need. If you do not wish to order parts on line, use the part numbers I provided and go to your nearest appliance parts retailer. The coupler is usually sold as part of their in-store inventory. The average cost of a motor coupling is about $15.

If you have any questions, or if the symptoms I describe do not match the problem you are having, please post back and let me know. I hope this helps you.

Posted on May 12, 2010

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Posted on Jan 02, 2017

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