Question about Brother IntelliFax-4100e Fax

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Our fax keeps sending black pages on the receipt

When we send a fax it comes out black on the receipt end. We have tried sending to a couple of different machines but have the same result. Not sure what the problem is?

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You have a bad SCANNER BLOCK...expensive repair.

Posted on May 12, 2010

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Nothing you can do. The SCANNER BLOCK is defective.

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are you getting faxes from other people ok if so the proplem could be with their end of the line or the document could be too big as a stored document on their machine.. get them to send a single page adn send them one back if you both get them ok ask them to try individual pages..Good Luck A

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1 Answer

Black pages on every fax I send


Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

Hope this is of some help.

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Hi,

Try sending your fax to a lower baude rate to 14,000 bps, I had this problem before and I solved it by sending to a lower sending speed bacause the line was very noisey.

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There are sensors in the document feeder that detect the width and length of the paper being copied or faxed. Try getting a can of compressed air and go nuts blowing all the dust out of the feeder, if you spray everything you can get to, you will probably blow clean the sensors. Just an educated guess.
Good luck,
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When we copy on our 4750e fax it comes out with black page


Can you see light from the scanner unit with you make a copy or try to send out faxes? The bulb for the scanner may be burnt. You might be able to find a replacement bulb, search google or contact Brother.

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If this is primarily happening with receipts from one sending fax machine, the most likely cause is that the sending machine is transmitting an end code that causes this page to print.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

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