Question about Ricoh Aficio 1515MF All-In-One Laser Printer

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"please call service"

Came into the office today and our Ricoh 1515mf reads PLEASE CALL SERVICE scan 542. Is there a way to re-boot it with out calling for someone to come and service our machine? We've been down all day and won't have someone available until tomorrow.

Mike

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No way to clear this code without going into the service mode and resetting it. This would most likely not work anyway as this code means you have a failure in the fusing unit. The fusing unit is the part that gets hot and "fuses" the toner onto the paper just before it exits the machine. This unit is either not getting hot or if it is the machine is not "seeing" it. This is usually caused by thermistor failure. The thermistor is the part that reads the fuser temperature. A tech needs to repair the fusing unit then go into the service mode to clear the SC542.
Sorry for the bad news.
Thank You for using Fixya.

Posted on May 12, 2010

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Posted on Jan 02, 2017

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