Question about Kwikset 909 909-15 Satin Nickel Smart Code SmartCode Signature Series Touch

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Door won't unlock

Kwikset 909 smartcode deadbolt will not unlock using code or key - locked out of house - customer support was useless

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Posted on Jan 02, 2017

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SOURCE: H do I reset all

This link will take you to the PDF image of the installation and programming instructions:

(PDF files require that you have Adobe Reader or similar installed on your computer )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Posted on Jun 27, 2011

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SOURCE: I have a Kwikset smartcode

This may be something as simple as a pinched or grounded wire during installation or a problem with the internal circuitry.
So I suggest that since the lock has a lifetime warranty, contact Kwikset's Customer service and describe the problem to them. They will be able to help you diagnose the problem and set you up with any replacement parts necessary. Contact information:
Call: 1-800-327-LOCK (5625)

Support Hours: Monday-Saturday
7:30am-4:00pm PST
Closed Sundays and Major Holidays

Good luck!

Posted on Jul 24, 2011

  • 963 Answers

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.


Good luck!

Posted on Aug 04, 2011

  • 963 Answers

SOURCE: How do I change the lock to operate with my

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Posted on Nov 08, 2011

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1 Answer

How do i get the smartcode 909 to stop trying to lock continuously? It has already locked itself.

Mine did that when the deadbolt was not fully extending. Sprayed some WD40 where the deadbolt extends and locked/unlocked repeatedly to work it in. Tried again and no issue. Good luck!

Jul 27, 2014 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

When locking or unlocking using the power it attempts to over throw the bolt 3 times which produces a clicking sound. Deadbolt works fine with key and does this when unobstructed with door open even.

This sounds like an unusual problem, but your lock may be covered under warranty. Warranty covers mechanical and finish defects, but not the internal electronics. I recommend calling them-- call 1-800-327-LOCK (5625) in the U.S. and Canada.

Here is a link to Kwikset's website for your reference, and you can follow a link to their written warranty, etc.:

Good luck!

Aug 15, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Kwikset keypad deadbolt will not lock or unlock. Batteries OK.

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

Good luck!

Apr 10, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I have installed my smartcode lock correctly, but it still will not unlock? It locks well but will not unlock???? I have gone back over the steps 4 times and now I;m getting a little frustrated.. I have...

Here's a link to the Kwikset 909-15 information page:

Following the link to the Installation Guide:

On Page 8 starts the Frequently Asked Questions. Please pay close attention to the possibilities listed there--I think you'll find a solution to your problem there.

Customer Support:

Good luck!

Feb 20, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Lock wouldn't operate so I changed the batteries. Still won't work, tried to reset the just beeps twice. What do I try now? The deadbolt can be moved manually.

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

Good luck--and please provide feedback if this helps!

Dec 23, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced batteries as wouldn't work today. deadbolt will not operate, nothing works. these are brand new batteries. CXan move deadbolt but have to do so manually.

Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
Good luck!

Dec 21, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Lock won't work. Our unit became sluggish. We changed the batteries, but now it won't lock or unlock using the keypad. Help.

Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
Good luck!

Dec 18, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I just installed a Smartcode Deadbolt and I follow the directions but I cant program a code and it trys to lock itself every 30 seconds. what do i do

On the back of the unit slide the cover off and push the 2nd switch (on the contorl panel of four switches) down.

To program the code, push the black button once and enter a 4 to 8 digit code, then press the middle lock button. To set a secondary code, press the black button twice, enter 4 to 8 digit code and press the lock button.

This should all be self explanitory in the instruction manual.

I have one of these on my front door and its fantastic. I carry a key but have not used it in months. Bravo Kwikset, Bravo!

Aug 14, 2009 | Kwikset 909 909-15 Satin Nickel Smart...

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