Question about Brother MFC-9440CN Laser Printer

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Replace drum, still says replace the drum and now it won't print.

We replaced the drum but the message to replace the drum never went away, and now it won't print. Any suggestions?

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  • Brother Master
  • 5,060 Answers

Did you reset the drum counter?
When you replace the drum unit with a new one, you need to reset the drum unit counter by completing the following steps:

  1. Turn the the machine’s power switch back on.
  2. Press Menu => Machine Info. => Reset Menu.
  3. Press the Up or Down Arrow key to choose Drum.
  4. Press OK.
  5. Press 1 to reset the drum unit counter.
  6. Press Stop/Exit.
I hope this helps.

Cindy Wells
(if you did the reset, you may need to talk to Brother Support. I'm assuming you used a Brother drum and only handled it by the handles.)

Posted on May 12, 2010

  • SG CPA
    SG CPA Mar 04, 2016

    Used remanufactured drum Old printer. Now angry.

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Soulvisitor
  • 1113 Answers

SOURCE: Drum Service Message

Yup reset counter, must open front door and press set button then arrow to replace drum and yes, press set/ok.

Posted on Oct 21, 2007

Soulvisitor
  • 1113 Answers

SOURCE: Replace Drum Soon Message

Read your manual. There is a counter that goes off, that can be reset when you change the drum.

With power on and front cover open press set, then select reset drum

Posted on May 11, 2008

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