Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)
Starting about a week ago my router dsl light started flashing and sometimes my internet light is is red. i haave been on the phone with verizon wireless several time they told my it was a problem with my dsl filters and the dsl service was fine. so I replaced the filters and I am still having the same issue where i can connect to the internet fora short period then I lose my connection DSl light flashing. verizon has not been very heplful
When your dsl light in your modem is flashing, that means there is a problem between the connection of your modem to the central office. you're currently having what we call a no sync. the micro filters or dsl filters you mentioned should never be part of the connection of the phone line that connects your modem to the wall jack. the main use of the filters is to clear the dsl frequency and it is only used for the phone lines that you use for your phone. assuming that the filter is between the connection of your walljack to the modem, the dsl light will always be flashing. make sure first that it's not. make sure also that the cables are connected properly from your modem to the wall jack. if the problem persists, and the dsl light is still flashing, the problem is outside of your house and out of your hands and you should call verizon tech support again. they will run the line test and they will get a blue code which will result in verizon sending a dispatch team to fix the problem either at your house or somewhere between your house and the central office. if they still say that they keep getting a passing result in the line test, the problem might be a defective modem already. you can also ask tech support what qualifies as a defective modem because believe me, despite having a modem that has sync and a solid dsl light, i've experienced having a defective modem that is about wireless connectivity and tech support was able to isolate the problem after performing basically all the troubleshooting steps possible. you can avoid having a defective modem by turning it off every now and then to make sure its longevity.
Posted on Dec 20, 2008
I found a solution for this problem. After complaining to Verizon Tech support, I finally got someone to listen. I talked to a Tech that I think was in India, nice lady that walked me through all the line test and finally a modem test. My connection keep dropping through the modem test, which I had a feeling the real problem was. I was told the modem was out of warranty and would cost $59.00 to replace at first, but after calling in so many times this lady sent me a new modem, not a 327W, a 7500. Disconnected the old modem, installed the new one and so far no more dropped connection problem.
Posted on Aug 01, 2008
Can you help to change my mtu # on my westell327w
Posted on Apr 08, 2008
You have the DSL filters plugged into all your telephones, but NOT plugged into the DSL modem?
is the DSL modem configured to automatically connect using your username and password?
have you tried using a different phone cable, or plugging into a different phone jack?
Posted on Mar 29, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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