Question about Sony Cyber-shot DSC-W55 Digital Camera

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Access message Hello, this problem was posted multiple times (the Access message followed by the lens opening and closing multiple times) the pressure application to the lens didn't do it for me, any other suggestions ?? QA

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  • Anonymous Apr 06, 2008

    We power on the camera, the "access" message shows in the display area, and then the message "turn power off and on again" diplays. the lens slides in an out several times. Batery is charged. everything else seems normal.

  • duuy May 30, 2008

    LENS KEEPS OPENING AND CLOSING. ACCESS SHOWS THEN

    IT SAYS TO TURN CAMERA OFF AND THEN ON AGAIN.



    THAT ISN'T DOING ANYTHING

  • Anonymous Jun 03, 2008

    When camera is turned on "Access" message is displayed, then lens goes in and out several times and then message turns to" Turn the power off and on again". Have done this 10 times and no change, can still view pictures on camera and everything else works, battery is fully charged.

  • Anonymous Jun 06, 2008

    Same Problem

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  • 74 Answers

Turn on
take hold of the end of the lense and gently pull and twist you may hear it click but dont force it then turn it off and on again this may solve the problem.

Posted on Nov 03, 2008

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My Sony DSC-w55 turns on and reads on ACCESS on black screen.


I had the same "access" problem as everyone else - but here's the real way to permanently fix this problem when banging and smacking it barely works.


1 - Remove battery and memory stick. Back up the mem stick if necessary or paranoid.

2 - Using a small Phillips head screwdriver, remove all of the screws you see from the front (lens side), right and left sides of the camera. Then remove all three of the covers and place aside. 
3 - Clean and remove all dirt & dust in and around front of camera, paying special attention to areas close the lens and lens housing areas.
4 - Insert battery and close the battery cover and then PLACE THE CAMERA RIGHT-SIDE UP ON A FLAT, NON-METALLIC SURFACE, MAKING SURE THAT YOU'RE NOT TOUCHING ANY OF THE EXPOSED CIRCUITS OR WIRING TO AVOID POTENTIAL SHOCK. This isn't a danger issue, more of a cover-my-*** related note. When I did this for my DSC-W55 I touched it just about everywhere without receiving generating anything close to a shock.
5 - Press the power button. If lens does open fully and you're still receiving the "access" message, continue powering off and on while using a toothpick or compressed air to remove remaining dirt and dust particles.
6 - When you're DSC-W55 is back in business - and after you've tested it multiple times via several on/off cycles, begin replacing the covers one at a time. The trick is to replace one cover, then to test the camera again via several on/off cycles. Do this until you've reattached all covers and camera is fully operational once again. 
Tip - you may find success early by varying the tightness of the screws for each side's cover as you move along the on/off cycle process.

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