Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

1 Answer

Installed a new HP black ink cartridge; the officejet 8500 pro will not print any black print. The color ink works okay.

Posted by on

  • eboylh May 12, 2010

    You offered some great diagnostic tests. However, the black still soes not come through. I tried the greyscale only option. Still to no avail. The printer is only about 6 month old. However, it sat without use for over two months. I think some ink has dried in one of the conduits between the print cartridge and the print head. I need to see if there is a flushing remedy to get ink from the cartrige to the print head. When printing puruant to your suggestion, I only get colored print - mostly red. Your help is appreciated.
    eboylh

×

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Mentor:

    An expert who has written 3 tips or uploaded 2 video tips.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 53 Answers

First print a self test page on the printer and check if you have black print on it or not.

To do that Go to your printer :-

Press Setup button -->Go to print report-->hit ok--> use arrow keys and choose the self test page.--> hit ok.

If you have the self test page fine then try to make a black copy from the printer.

Put a black font printout on the scanner glass facing downwards. Press copy black

Check if you have the black ink working.

If yess then there is some thing on the system you are doing wrong. May be the printer properties needs to be set or some settings needs to be checked.

If no then try to clean he ink cartridge and try to align the cartridge on the printer.

To align Do this

Press setup-->use arror keys to navigate to tools -->and choose the option align cartridge or align printer.

If you do not find the option in the tools option try looking for it in the print report...

On the computer Go to printer under control panel and right click on the printer and go to print prefernces --> go to the TAB called colors and under color options -->choose print in greyscale--> and under that choose the Black only option. --> hit apply and then hit ok.

Now try printing..!

Let me know if any of these steps works....

Posted on May 12, 2010

Testimonial: "I performed all of the diagnostic tests. Ther black ink still does not appear on any copies. I should say it is a very faint grey and it fades to nothing when printing a full page letter. I need to find whether the ink flow from the cartgridge to the print head is clogged and how to flush it. The printer is less than 6 months old, but was not used for over 2 months."

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Pro 8500 printer. Just installed new color ink cartridges. Why isn't color printing on printed material?


Hello, Take the ink cartridge out and dab on a wet paper towel until the ink start flowing or the ink cartridge is bad or the print head needs to be cleaned on the printer.

Nov 21, 2015 | HP OfficeJet Office Equipment & Supplies

1 Answer

What cause lose of new ink on aligning cartridges.


Unfortunately, the printer does not actually measure the ink in the carts, but measures how many droplets called for. The carts may actually be full, but the printer now thinks they're empty. Most likely the black ink needs to be "charged" because you've cleaned out the pipe. I don't know what to do to charge it, and you'll likely need new carts.

Sep 11, 2014 | HP Officejet Pro 8500 All-in-one -...

1 Answer

What is the cause of new cartridges running out of ink while checking trying to align print head?


You must replace the print head., as long as printer detecting that nozzles are not firing properly., it keep on cleaning the head, result it will drains the inks from the ink tanks...once you replaced both print head & tanks, take print outs at least twice in a week., perform nozzle cleaning once in a month to avoid this type of nonsense..

Sep 11, 2014 | HP Officejet Pro 8500 All-in-one -...

1 Answer

Need to print and I have one color out of ink. Can't I print in black and white only? How


go to refill station and bring your cartridge...they can refill the cartridge that out of ink..

Jul 25, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

I have a hp officejet pro 8500a and it has started leaving a black line on all copies when the original is fed thru the ADF. What is causing this??


Hi, Change first black color print head cartridge just open cover then replace black print head cartridge.close cover wait for ink cartridge reinitialize if ready print test again.if same print having black line all copy needs to replace also black ink cartridge.



Jun 30, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I am unable to print on my HP Officejet Pro 8500. i have recently replaced the 940 black cartridge and since then have been unable to print. i notice there are print cartridges in the main body as well...


you can check the ink level from following steps Method one: Check the ink levels from the idle screen on the color graphics display Look for four icons at the bottom of the color graphics display. The icons represent the ink level remaining in each of the four color ink cartridges: black, yellow, light cyan (blue), and light magenta (pink). A larger and more accurate view of the ink levels can be displayed from the Setup menu. If an ink cartridge containing non-HP ink is being used, a question mark displays instead of the ink drop in the icon for that cartridge. The HP All-in-One cannot detect the amount of ink remaining in ink cartridges that contain non-HP ink. Figure 1: Non-HP ink iconc00841629.jpg NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. If a hollow ink drop icon displays, the ink cartridge represented by that color icon has very little ink remaining and will need to be changed soon. You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the ink cartridge when the Replace Soon warning message displays on the color graphics display. Figure 2: Low ink level iconc00841630.jpg When the Empty Ink message appears on the color graphics display, the indicated ink cartridge is out of ink. Replace the indicated ink cartridge. Method two: Check ink levels from the Windows computer The estimated amount of ink remaining in the ink cartridges can be checked from the computer. See the on-screen HP Director Help for information on checking the ink levels from the Printer
  1. Open the printer Toolbox. To do so, do one of the following:
    • Open HP Solution Center, click the Settings menu, then point to Print Settings , then click Printer Toolbox .
    • Right-click the HP Digital Imaging Monitor in the tray, then point to your printer model name, and click Display Printer Toolbox .
    The Toolbox opens.
  2. Click the Estimated Ink Level tab. The estimated ink level gauges display.
Method three: Check ink levels from the Setup menu
  1. Press Setup on the printer control panel.
  2. Scroll down and select Display Ink Gauge . The Ink Gauge status from the Tools menu will only display on the color graphics display.

If the ink level is low and the cartridge is new please contact the dealer from whom you got the cartridge and if it shows that the ink level is good enough please comment so that i can give you another step to perform

Dec 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Black ink cartridge is full, but it does not print


It is more likely that you have a bad or damaged Smart Chip on your Black ink cartridge. Check out this site, it may be helpful adaptiveink.com

Jul 27, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HP officejet pro 8500 ink cartridge problem


Changing a printer cartridge is not complex but improper handling of the parts may damage the printer and the cartridge. If the user notices that while printing the ink comes out dry or faded, it may be time to change the ink or the toner. The user will know if it is time to change the toner because instead of a sharp image, one will get a faded image. It is time to change the ink cartridge when the printing comes out spotty or colors are used to replace others —for instance, blue for black or yellow for red. Remember, faded images signal the need to change the toner; spotty printing signals the need to change the ink cartridge get more help for change cartridge .
Hope this helps you.

Jan 21, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Hp Officejet Pro K600 is not printing black and making the other colors appear saturated and dull


Your ink cartridges seems to be dry/near emtyness, buy a new black and color cartridges and it will print as new.

Nov 29, 2009 | HP OfficeJet Pro K8600 Printer

1 Answer

HP Problem Printing Black


Try to reinstall your printer.

Check your black cartridge if they are installed properly.

Replace your black cartridge with a new one.

Aug 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

Not finding what you are looking for?
HP Officejet Pro 8500 Wireless  All-In-One InkJet Printer Logo

855 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...