Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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No suction in the wand or foot of the machine.

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Blocked vac

Posted on May 13, 2010

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6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

1 Answer

Dyson hose does not produce alot of suction when extended.


Hi its Darran at Dyson.

It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.

You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Feb 19, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I just bought a used Dyson DC07. Works good but


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.

If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.

If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My dyson 17 wand does not work. When it is on and you stand it upright it turns off


Hi its Darran at Dyson.

If the suction is good from the base but not from the wand, this would indicate that there is a blockage in the wand handle or hose. To test this, stand the machine upright and release the wand handle. Switch the machine on and test the suction from the top of the wand with your hand. If its poor, remove the wand handle from the hose and try the suction at the top of the hose. If its good here, then there is a blockage in the wand handle.

If the sction from the top of the hose is poor, you can remove the hose to check this for any splits or blockages. If it needs to be replaced, you can buy a replacement online at www.dyson.com.

Alternatively, should you any further help or advice with your Dyson, please contact our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

Dyson hose looses suction


You have a blockage in the wand. Stand behind the machine and:
1) Remove the u-bend which is located NEXT to the right-hand side wheel, NOT above it. It connects from the bottom of the long gray hose to next to the right-hand side wheel. It is attached to the machine with a rectangular-shaped clip - push the clip and pull the pipe down.
2) Look through the wand if you can (DC07 wand is bent) - if you can't see the ground you have a blockage in either the hose or the wand
3) Remove the hose and separate it from the wand - hold the wand up into the air and look through it - if you can't see light coming through the other end, there is a blockage in the wand. Use a long object like a stick or a metal hanger to remove the blockage.
4) If the wand is clear, stretch the hose out and look for dark spots - those are the blockages. Again use a long object to remove the blockage - be careful not to damage the hose, you don't want to buy a new one.

Jun 29, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Lack of suction in hose


That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.

- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.

If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.

Jun 18, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Hose Collapses When I Try to Use Wand


Hi Both.

Ok you have A blockage, Remove flexi hose completly from rear of machine & completly remove wand & handle from the hose.

Now check flexi hose for obstruction if none present move on to the wand & hanndle look down through tha wand for any obstruction look very carefully where the plastic handle meets alloy tube there is A slight bend here often A coin gets stuck here & flips accross to block oppening when you try to use wand.

If you cant see anything coin etc put hose back on machine & switch on there should be good suction from the flexi hose,
Now with machine still switched on push alloy pipe back on if the hose suddenly pulls back & there is poor or no suction you definately have A coin stuck at the bend.

You will need A broom handle or other long solid pole to hit it out.
http://dysonmanuals.llc.nu/

Aug 03, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Suction not working in upright


Hi.

You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.

If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.

Let me know how you get on.

http://dysonmanuals.llc.nu/index.htm

May 17, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

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