Question about HP Officejet 6310 All-In-One InkJet Printer

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Have a hp 6310 xi and all lights are blinking. have checked for paper jams, changed cartridges. the only way to shut it off is to unplug

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Had a similar problem to this which was caused by a bad flex cable which connects the print head assemble t the main board.

Posted on May 21, 2010

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Orange light blinking, cleared paper jam, changed printer cartridge, won't print subsequent documents.


Double check all doors/ rollers for small pieces of paper stuck in the rollers. Sometimes just opening the door in question and closing will reset the paper jam sensors. Paper jams can be smaller than your pinky finger nail. So double check,

Comment if it still isn't working.

Oct 21, 2011 | HP Deskjet F335 All-In-One InkJet Printer

1 Answer

Light flashes next to "check printer cartridge"


For an illustrated version of the text below go to: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00095617&cc=us&lc=en&dlc=en&product=306895&tmp_track_link=ot_search
Check Paper Light Blinking
Figure 1: Check Paper light blinking At the start or in the middle of a print job, the Check Paper light begins to blink. The unit will not print. If the unit is connected to a computer and the HP software has been installed, one of the following messages is displayed:
  • There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume, or Okay button on the hp psc.
  • The unit is out of paper. Load more paper and press the Enter, Resume, or OK button on the hp psc.
If both the Check Paper and the Check Print Cartridge lights are blinking simultaneously, or if the computer message is The print cartridge carriage is stalled , click here for troubleshooting information . Step 1: If the unit is out of paper, load more paper
  1. Move the paper guide out, load the paper, then adjust the paper guide. Make sure the paper is flat in the tray. Figure 2: Load paper
  2. Press the On/Resume button. Figure 3: On/Resume button
If the unit is loaded with paper and the light is still blinking, go on to the next step. Step 2: Remove jammed paper from the rear of the unit
  1. Unplug the product.
  2. Press the tab on the left side of the rear access door and remove it. Figure 4: Unlatching the rear access door by pressing the tab on the left
  3. Remove all the jammed paper and foreign material. Pull the paper slowly and gently to avoid tearing it or damaging the print mechanism. Avoid touching the internal components.
  4. Replace the rear access door. Put the pins on the right end of the door into the holes on the right side of the rear access area. Then snap the door shut. Figure 5: Door pins in product holes
Step 3: Check the front of the unit for jammed paper
  1. Open the cartridge access door in the front of the unit. Figure 6: Open the cartridge access door
  2. Pull out any jammed paper or other foreign material you were not able to remove from the rear. Pull the paper slowly and carefully to avoid tearing it or damaging the print mechanism.
  3. Close the cartridge access door and plug the product back in.
How to avoid paper jams
  • Only insert paper into the paper tray until it meets resistance - do not push it farther in.
  • Make sure the paper is flat in the paper tray and the guide is adjusted to the width of the paper.
  • Do not add paper while the unit is printing.
  • Remove printed pages frequently.
  • Do not use paper that is too thin, too slick, or that stretches.
  • Do not use torn or creased paper. Paper that has been printed previously may cause jams.
  • Make sure the rear access door is securely fastened.
  • If you follow all these guidelines and still have frequent paper jams, you may need to clean the paper rollers.
Cleaning paper rollers
  1. Turn off the unit, then unplug the power cord.
  2. Remove the rear access door. See the picture above.
  3. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 7: Paper rollers
  4. Allow the rollers to dry completely, then replace the rear access door. Put the pins on the right end of the door into the holes on the right side of the rear access area, then snap the door shut.
  5. Plug the unit back in and turn it on.

Please vote if this is helpful. :)

Dec 11, 2010 | HP PSC 1350v All-In-One InkJet Printer

2 Answers

Hi, my HP D4360 DeskJet printer isn't printing. Both the power and resume lights are on and blinking, as well as both the ink lights. Any advice would be much appreciated. Thanks


The power and resume lights blinks due to two reasons. 1) If there is any kind of paper jam in the printer.Then its internal assembly cannot move so the lights blinks.So clear the paper jam if any.Open the cover and check if any paper jam.also there is a access door at the back to check any paper jam.The back plastic door can be opened to remove paper jam. But if you are confirmed that there is no paper jam then the other possibility. 2) The printer cartridges are faulty and needs replacement.There are two print cartridges in the printer.One color and one black.Any of the one can be faulty or in some cases both are faulty.But before replacing cartridge remove the cartridge and clean the brown dotted circuit on cartridge then reinsert the cartridges and check.But if this does not solve the problem then replace the cartridge one by one and solve the problem. Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 05, 2010 | HP D4360 DeskJet Printer InkJet

1 Answer

Triagle light blinks on HP Laserjet 1022


Hi,
If only the triangle light blinks then is because one of the following reasons:
1.The print cartridge door is open.
2.The printer is out of paper.
3.The print cartridge is installed incorrectly. Try opening the door, removing the cartridge and installing it again. It should snap into place.
4.There is a paper jam. Remove the cartridge and check if there is a paper jam.

Feb 06, 2010 | HP LaserJet 1022 Printer

1 Answer

Cartridge problem 6310 xi bought in America - 339


To solve the printing problem..

# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel. # Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right). # Continue doing this until it looks clean. # Then dab the cartridge on the towel to make sure the ink is flowing. # Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier. 2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer.

Aug 20, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hp all in one 6310


If align cartridges never goes away, you must replace all ink cartridges for a sucessful alignment..

I'm afraid i;ve never heard of align PAPER

Dec 29, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hp officejet 6310 all in one problem when I power up


You may need to copy and paste these links into your browser:
Here is a link relating to clearing the paper jam error message:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00743863&dlc=en&product=1119598

Here is a lik on how to do a power reset when all the lights are flashing.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c01059445&dlc=en&lc=en&jumpid=reg_R1002_USEN

Joe
Please remember to rate Techs who assist you for free :)

Oct 07, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Paper jam


There could be a tiny piece of paper blocking the paper path or sensor. See if you can find any.

Jun 30, 2008 | HP LaserJet 1200 Printer

1 Answer

HP OJ 6310 All in One Paper Jam


check for a small piece logged inside, remove the toner cart and check that, take paper out and check under that

Jan 10, 2008 | HP Officejet 6310 All-In-One InkJet...

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