Please try this solution to the muffled sound problem...
I trimmed a tiny piece of adhesive-backed felt (the kind you put
under bowls/vases, etc. you will have on your coffee table)and placed
it on the little gray bump on the boom, just behind the tiny mic
opening. This creates an air gap between the mic opening and your cheek
- problem solved!
A great headset with pretty good reception and wonderful form factor. 5 stars if they fix the mic hole clearance problem!
If it's in warranty, you should contact Motorola for replacement. or depending on where you bought it, you may be able to return it to the retailer/wholesaler for an exchange dependent on the laws in your state/country? It's more than likely a lemon/defective unit.
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