DSP-400 Headset: Hello and thanks for helping with this issue. We u...
Hello and thanks for helping with this issue. We use Cisco ip Communicator ver 184.108.40.206 with the Plantronics DSP-400 usb Headset. There are six of us using this headset and we all experience the same problem which is the phone drops out while you're talking you can still hear the other person but they cant hear you. And the only way around this problem is to dial again and again after 5 to 10 mins same issue. Can you help with this problem.
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You can use a standard PC or cell phone headsets with Cisco phones. With help of our adapters, you can convert computer headset, smartphone headset or cordless phone hands-free into Cisco compatible headset. Cisco IP Phones
Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:<br /><br />Right click the Cisco IP Phone and select Preferences...<br />Select the Audio tab<br />Click on the Network button<br />In Audio IP Address select Use this address<br />then set it back to Detect Automatically<br />Click OK and OK again.<br /><br />Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.<br />
I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate. Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices. In order to overcome this problem, perform one of these tasks: -Use a USB headset that is recognized by the IP Communicator. -Upgrade to the latest version of the IP Communicator
if CM, then it could be because of partitions and Calling Search Spaces. PTs are placed on the line and are restricted by CSSes. http://cisco.com/en/US/docs/voiceipcomm/cucm/admin /413/ccmsys/a03ptcss.html#wp1020642
If it is CME, then it could be a configuration issue
Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:
Right click the Cisco IP Phone and select Preferences... Select the Audio tab Click on the Network button In Audio IP Address select Use this address then set it back to Detect Automatically Click OK and OK again.
Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.
One way communication is usually a routing issue. Make sure that you have two-way routing to and from the subnets that are trying to contact you... could also be the reason why you have the question mark on the buttons too.