Question about Plantronics DSP-400 Headset

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DSP-400 Headset: Hello and thanks for helping with this issue. We u...

Hello and thanks for helping with this issue. We use Cisco ip Communicator ver 2.1.3.0 with the Plantronics DSP-400 usb Headset. There are six of us using this headset and we all experience the same problem which is the phone drops out while you're talking you can still hear the other person but they cant hear you. And the only way around this problem is to dial again and again after 5 to 10 mins same issue. Can you help with this problem. thanks

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Cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

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I know this is a bit late answer, but i got these headphones a few days ago and found a solution for it :)

You can check my post here:
http://www.autohotkey.com/board/topic/90056-hotkey-logitech-h800-with-cisco-ip-communicator/

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Is the phones
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if CM, then it could be because of partitions and Calling Search Spaces. PTs are placed on the line and are restricted by CSSes. http://cisco.com/en/US/docs/voiceipcomm/cucm/admin
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If it is CME, then it could be a configuration issue


http://cisco.com/en/US/docs/voiceipcomm/cucme/roadmap/itsph.htm

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Right click the Cisco IP Phone and select Preferences...
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Using Cisco IP Communicator- works to call out & receive calls, but I can hear them-they can't hear me. Also have 3 question marks next to headset icon at the bottom - headset has been tested &...


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Hope this helps!

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1 Answer

Do I need a driver for plantronics USB DSP v4 audio interface


Yes you would need a driver for your Platronics headset if you intend to connect it to your PC

Could you please describe the model of your plantronic headset so that i can get the required drivers for you.

Thanks.

May 21, 2009 | Plantronics DSP-400 Headset

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