Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Workcentre c2424 Scan - Won't find me so I can scan to personal images

All of a sudden when I go to the Workcentre c2424 and hit "scan", press "personal folders" it no longer see's my name so I can scan directly to my personal images. My only option is to scan to the public folder and extract from there.

I can print with no problem. I can retrieve scans from the public folder with no problem, it's just that I can't find "me" to scan to.

I've uninstalled, reinstalled, shut down before, during after both the printer and my pc - but nothing ahs worked! I've also done a "walk up to printer" install and "find my printer" install. Both times it printed out a page that said "congratulations, you've installed me" but I still have this problem.

This is a company network with no firewall blocking the software.

Any suggestions? Xerox tech support was unable to help me since I'm the only one in the office this is happening to - it's not a Xerox problem.

I'm running Windows XP

Posted by on

  • whoever20022 Mar 31, 2008

    Thank you for the advice - but I appear to need more help :)

    I wasn't sure what you meant by "recreate the box on the machine" so I got out my manual. It instructed me to go IE and type in the machines IP number and create a private folder. I did the steps and when I tried to scan I could see my name (yay!) however my image scanned did not show up in my desktop Xerox Scan Utility window. It only showed up in the window in IE.

    How do I make it appear in my Xerox Scan Utility window on my PC, without having to launch IE to see it?

    Thank you!

  • whoever20022 Apr 09, 2008

    Well I never heard back from jroth after he asked me who gave out his email address (perhaps he was not happy about) but my IT guy finally figured it out. In my case, we ran a trendmicro scan/spybot a few weeks ago that apparantly reset some settings.

    To fix this we did the following:



    type: services.msc

    find: windows firewall/internet connect sharing

    double click to open

    click the general tab

    at the bottom click the stop button

    in the middle choose disabled from the drop down

    click apply

    click ok

    "x" out of the window

    You should now see your name in the scanner control panel!

    Thanks for everyone's help here - this is a great site.



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It seems somehow your address was deleted. Recreate the box on the machine and it should be ok.

Posted on Mar 31, 2008

  • Rick Kasper Mar 31, 2008

    Boy did I give you a bad description.

    Contact with your question.

    He is our scanning "dude" and should be able to have you recreate the template.

    Albeit not my area of expertese, I know more of the hardware end of scanning, He can get you set up. May be a small charge.

    I did mean to say template. Not box. But contact him. He can get you set back up.

    Duhhhhhhhhhh. And I didn't even have a mental collaps this morning. I read what I wrote. Pretty sad.. Sorry.

  • Rick Kasper Mar 31, 2008

    i willl be honest, I don't know what I wrote. LOL.

    Sooo sorry. I will blame it on Monday..



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1 Answer

How do you scan to email ? Please answer in laymans terms. Thank you. Lexmark 7675.

I will help you with this! Laymans terms are my specialty!

Turn on the PC & the printer

Make sure you have the printers software already installed before we go through how to scan to email. If you do not have the software installed, you can download it from Lexmarks website. After it is installed, follow these instructions:

Directions below are for a full page document only **

With the PC and the printer on and ready to go, insert a document face up in the automatic feeder

Find the button that has the picture of the scanner on it and press it. (Looks like a scanner with the lid open)

You will see the words "Scan to" appear on the display

The printer is asking you where you want it to scan the image to. You can scan to a computer, a flash drive, or memory drive.

Being you are going to scan your image to your computer to use in email, press the "ok" button.

Wait for the printer to bring up a list of applications that are compatible to send your image to.

Choose an application that you are familiar with by using the right and left arrow keys and then hit "ok". After you choose your application like Microsoft Photo ect., it will ask you what quality and size you wish to use. If your unsure, use the default choices that come up on the display by hitting the "ok" button after each one.

Then find the button with the green dot on it and press it.

This will transfer the image to your computer and you will see it on your screen.

Save it to your computer under a name you will remember. You can do this two ways. just hit the "X" to close the screen on the picutre and the computer should ask you if you want to save it and just choose yes. Or go to file at the top left side of the screen and scroll down to save as and choose a place and name then hit ok.

Open your email. Compose the email to the person you wish to send the scanned image to. Under the part where you enter the address and your subject there should be a picture of a paper clip. click on it and locate the name of the image file. click on the name of the file and then choose "ok" at the bottom. This should bring your image into your email and you will see the file name in the center area.

Write your email and hit send and your all done.

If you get stuck, here is a link to your manual for your printer that explains the instructions on how to scan to your computer.

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1 Answer

How to change the default scan resolution on M20i?

You need to go to the printers webpage from your Web Browser or something like that. Then, go into Properties tab, and then the Services Dropdown. Under that, go into Email Settings and then Email Setup. Change your DPI to as high as 600dpi, then scroll to the bottom and hit save. You'll be prompted for a password which is either Admin / 1111 or 11111 / x-admin


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1 Answer

WorkCentre C2424 Scanning Mac OS X.

Well I haven't necessarily scanned often, but i do know if you open up a program such as word, Excel, PowerPoint, Photoshop, Corel, etc... You are given an option to scan. That way you can scan information, images and such to that program in which you use. C2424 wont give you any support because its a primary printer but the drivers should include drivers for the scanner and the computer to interconnect. If you have any photo like software on your mac. Try looking at the options at your top menu for an option or "import"
Many times it will give you the option to scan from a device.

To scan to computer its software based. Also on the Panel on the printer you should be given an option to scan. If printer is connected by USB it will be easier to detect scans from panel, but if your printer is connected via Ethernet it will be different.

I hope this helps. Try using a program that you can use to edit pictures or display. You should be given an option.

I hope this helps. Let me know what you do? and possibly i can mirror what you do on my own mac

Oct 16, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Linux or Mac OS X support for Scanning

You need to download the correct drivers for the OS.

You can go to this link:

And download drivers from there according to your OS. Please Select proper OS otherwise you will be downloading Windows by default. On this link there is also utility programs free and so forth; you might find something useful.

Please Rate :) Porfavor

Oct 02, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

I have a Phaser 8400 printer that needs to be repaired. Where are your authorized service stations in my area (Miami, FL 33142)?

Here you go
DORAL, FL 33172
Phone: 305-882-0435
Fax: 305-882-0436
Products Serviced: Phaser 8200, Phaser 860

Phone: 305-866-1885
Fax: 305-865-8087
Products Serviced: Phaser 6120, Phaser 8400, Phaser 8500, Phaser 8550, Phaser 8560, WorkCentre C2424

depot_logo_small.gif IT SOLUTIONS
7210 NW 58TH ST
MIAMI, FL 33166
Phone: 305-513-0059
Fax: 305-513-0062
Products Serviced: DocuPrint 4508, DocuPrint N2025, DocuPrint N2825, FaxCentre F110, Phaser 3150, Phaser 3400, Phaser 5400, Phaser 5500, Phaser 560, Phaser 6200, Phaser 6250, Phaser 6300, Phaser 6350, Phaser 740, Phaser 7400, Phaser 750, Phaser 780, Phaser 8400, Phaser 850, Phaser 8500, Phaser 8550, WorkCentre C2424, WorkCentre PRO 423, WorkCentre PRO 423/428, WorkCentre PRO 428

7240 NW 31 STREET
MIAMI, FL 33122
Phone: 305-471-0093
Fax: 305-471-0113
Products Serviced: Phaser 6200, Phaser 6250, Phaser 6300, Phaser 6350, Phaser 840, Phaser 8400, Phaser 8500, Phaser 8550, WorkCentre PE120, WorkCentre PE120I

clear.gif P M E INC
10800 NW 21ST STREET
MIAMI, FL 33172
Phone: 305-994-9222
Fax: 305-994-9922
Products Serviced: CopyCentre C20, DocuColor 2006, DocuPrint 4508, DocuPrint 4512/4512N, DocuPrint N17, DocuPrint N2025, DocuPrint N2125, DocuPrint N24, DocuPrint N24/N32, DocuPrint N2825, DocuPrint N32, DocuPrint N3225, DocuPrint N40, DocuPrint N4025, DocuPrint N4525, DocuPrint P1202, DocuPrint P1210, FaxCentre F110, FaxCentre F116, N2025/N2825, N2125, N3225/N4025, N4525, N4525, Phaser 1235, Phaser 2135, Phaser 3150, Phaser 3200MFP, Phaser 3400, Phaser 3450, Phaser 3500, Phaser 4400, Phaser 4500, Phaser 5400, Phaser 5500, Phaser 560, Phaser 6100, Phaser 6120, Phaser 6200, Phaser 6250, Phaser 6300, Phaser 6350, Phaser 7300, Phaser 740, Phaser 7400, Phaser 750, Phaser 7700, Phaser 7750, Phaser 7760, Phaser 780, Phaser 790, Phaser 8200, Phaser 840, Phaser 8400, Phaser 850, Phaser 8500, Phaser 8510/8560MFP, Phaser 8550, Phaser 8560, Phaser 8560MFP, Phaser 860, WorkCentre C2424, WorkCentre M20, WorkCentre M20I, WorkCentre PE120, WorkCentre PE120I, WorkCentre PE16, WorkCentre PE220

1523 NW 89TH COURT
MIAMI, FL 33172
Phone: 305-477-2320
Fax: 305-477-3735
Products Serviced: Phaser 4400

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