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OKI C6150 Paper Jam Issues

When trying to print anything the printer will receive the data start adjusting temp and then the error 391: Paper Jam will pop up. Usually opening the front cover and then closing it will fix the problem and allow the page to be printed but when a new document is sent to the printer it will once again get the error code 391. The rollers are in good shape and the printer is fairly new. There is never any paper jammed it just always gets the error. Any help?

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CLEANING THE FEED ROLLER AND THE PAD
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(1) Remove the paper cassette.
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Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
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Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
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