Dex,
plz check this site:
http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc420cn_us
The function of a scanner is get the picture. To convert the picture to document file you need a OCR software. I don't know if this software is included in your printer software.
If it is already in your printer software but it does not work, you may need to uninstall and reinstall, or there might be an error in setting the "scanner".
But if it is not in your printer software, you have to install it.
The best is omnipage, but it is too expensive.
For simple document, you can use the free one. Choose from this two webpage:
http://weblogs.asp.net/jgalloway/archive/2006/10/01/Free-OCR-software_3F00_-You-may-already-have-it_2E002E002E00_.aspx
http://www.freedownloadscenter.com/Search/ocr.html
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