Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Worked not it doesnt

My wd passport ext drive....has been working since christmas.....used on my laptop and my desk top....goe to use it today and it says that device is malfunctioning and wont recognize it....using proper cord and led light is lit up and disk is spinning please help...christmas and easter pics on it?

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  • pbss Apr 17, 2008

    My drive was unpluged last night and left in the same place never damaged or dropped always sits on my desk. Has light on strong and have tried 3 different cords and other computers. The WD icon will not show up on the desktops. I am a photographer and have several weddings and sports events on there that i cant retake and have been paid for. Any possiblility I can get this to come up?

  • firepper red May 11, 2010

    Was the drive dropped? Do you have the double cable (has 2 usb connections... one for power and one for data)? If the drive is not getting enough power it will malfunction. WD will send you a free dual connection cable if you call them and tell them it is not working on your computer.

    If the drive is damaged in anyway then it will be very difficult to get your pictures off the drive. Try it on another computer and see if that helps.

    Best of luck to you.

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I have had the same problem with 2 passpoet drives. They work, then they stop

Posted on Apr 12, 2008

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