My wd passport ext drive....has been working since christmas.....used on my laptop and my desk top....goe to use it today and it says that device is malfunctioning and wont recognize it....using proper cord and led light is lit up and disk is spinning please help...christmas and easter pics on it?
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I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now) 1. Connect your WD ext. drive. 2. Click open Computer. 3. Double click open the WD blue icon. 4. Double click open WD_Windows Tools. 5. Double click open WD drive manager. 6. Double click open the Setup icon for Vista 64 (the other icon is for x86 windows) run the setup and it will take care of your problem. enjoy!
This problem often happens because of the cable, try to move the cable near the connector of your drive.
by this time access the devive manager, and check if there is changes in the list while you change cable's position, if so, your cable is defect.
Probably a power issue. Your new computer has less extra power capacity and the external drive is pulling from the USB port power.
What you need is a USB hub with an AC adapter that powers the hub and any devices that are connected to it from the external AC power adapter and NOT from the USB bus. In other words look for an external power adapter that plugs into the wall as well as into the USB port. Don't get a recharger for an iPOD as that will not do you any good. And don't get a hub that says "powered" or "external power" that does not have an AC power adapter because it is still sucking power off of the USB port.
Try shopping for a D-Link DUB-H4 High Speed USB 2.0 4-Port Hub. It is a good choice if you are not going to plug any USB 1.1 devices into it. Read the reviews for any device you choose.
I have the 80GB WD passport and it suddenly stopped working one day. The unit lights up but nothing else. Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in. I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine. Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive.
Even though mine "works" again I don't recommend these drives to anyone. They're just not sturdy enough or well designed.
I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:
Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths" and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.