Question about Weber Genesis E-320 Propane Grill

1 Answer

Ducane grill knob is stuck. Replaced plastic knob but stem won't turn even with pliers

Posted by Anonymous on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Weber Master
  • 3,313 Answers

The taps needs greasing brass on brass will jam up with greasing them

Posted on May 16, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to get out a stuck control knob in a Ducane five burner grill

If "get out" means you are trying to remove the control knob, the Ducane knobs are simply pressed-on and pulled-off the valve stem. There is not a screw or a bolt. The control valve stem looks like a round post that has been cut so the perimeter looks like a capital letter D and there will be a hole in the bottom of the knob in the same D shape. If they will not pull free I have been able to forcibly remove a knob by using 2 screwdrivers as levers at the same time opposite one another.
Usually when someone says they have a stuck knob they are incorrectly describing a stuck control valve. Pull the knob free. If the stem of the control valve is stuck pressed in then we can usually douse it with a degreaser while wiggling it until we can slide it out and in while continuing to douse the stem with degreaser. This will get us past this one use but the actual problem is the result of some previous over-heting damage that ruined the lubrication inside the valve body.
This happens when there is a fire, when the bbq is left on overnight or when wind is blowing at the vent so convectional heat cannot escape. The heat will damage the lubrication inside the valve and will damage the gaskets and seals around the valve and manifold.
It will have to be replaced and it is very common for this to damage more than one valve so you may have to replace several although they take time to pull the grit into the ball valve and start locking up.

Oct 19, 2014 | Grilling

1 Answer

How to replace stuck knob in ducane grill 30400042

If the knob is actually the problem the plastic "D" opening in back will show the physical damage. In this case we have replacement knobs.
Usually when someone expresses a problem with turning the knobs the actual problem is the control valve. Pull the knob off the valve stem and attempt to use that burner without the knob. Is the valve the problem?

Oct 19, 2014 | Grilling

1 Answer

Kenmore gas grill

try to push in on the knob then turn it

Oct 08, 2017 | Grilling

1 Answer

Knob stuck

if the knob is stuck remove it and spray the valve heavily with wd-40 while pressing the stem in and out and in and out and in and out and slightly wiggling to turn. If the inside is not broken this will remove the built-up dirt that does not allow the valve to turn. If this does not help then the inner lubricant has been over-heated and stuck in the ball-valve. it cannot be fixed, only replaced.

Nov 06, 2013 | Thane Q-BBQ Grill

1 Answer

Have a home depot ducane 5 burner. just replaced burner tubes. have never used the rotisserie burner on it before. it lights but won't stay lite after releasing knob...any suggestions? Thanks

Infrared burners requite that the gas control knob be held in for 2 minutes or so, to allow the thermocouple on the infrared burner to heat up completely. If it's windy were you are, the wind can blow the burner out, while trying to light it. That's why it has a thermocouple on it, to stop the gas if the burner goes out. All cooking on the rotisserie is doon with the lid/hood closed, at temperatures around 250 degrees F. Once the infrared burner turns bright red, release the control knob.

Hope this helped you to get it lit. Thanks for choosing FixYa.

Aug 24, 2011 | Ducane 30400040 Stainless Steel Grill

1 Answer

Hello My side burner is leaking gas. I can hear the gas flowing even thought the knob is in the off position. But it doesn't click like all the other burners. Eddie

If the gas you hear is coming from the burner, rather than the side burner gas supply hos, the control knob may be stuck in the "IN" position. Turn the gas tank OFF, before attempting any repairs and disconnect the hose from the tank.

Now that there is no pressure on the side burner control knob, try using it as you normally would. What you're looking for is full function of the knob. Push it it and turn it to the light position. Does the knob pop back out when you release it? If it does, that's a good sign. If memory service me correctly, the gas supply line to the side burner as a quick connect on the hose to connect it to the burner. if so, disconnect and reconnect it to the burner. Does the quick connect slide back into place and connect properly? If not, that is what's leaking. But, to make sure, there needs to be gas going to the grill. Reconnect the hose to the tank and open the tank valve VERY, VERY SLOWLY (Slow motion, slow). Once the valve is fully open, test the side burner hose connection and the hose (squirrels like to chew on the hose) by brushing on a soap & water solution to check for leaks. If you see bubbles that grow in size, that's a leak. Turn the gas tank back OFF. The side burner hose will need to be replaced.

If there were no leaks on the connection, check the burner knob for operation. Does it operate like it should with no smell of leaking gas? If not, the control knob valve will need to be replaced.

The parts you may need can be purchased from Ducane Customer Service 1-800-382-2637.

I hope this helps you to troubleshoot and solve the problem. Thanks for choosing FixYa.

Aug 03, 2011 | Ducane 30400040 Stainless Steel Grill

1 Answer

The knobs are almost impossible to turn and the igniter is hit/miss. What can be done?

Go on line to Ducane grills and there should be a place to get parts.

Mar 28, 2010 | Ducane 1305 Grill

1 Answer

Have no Cold water coming out of shower/tub. Replaced the Moen cartridge and still, no cold water. When knob is turned right I get hot water when turned left I get a trickle of hot water.?????

Take the plastic knob off.Turn the brass stem with a pair of pliers until you get it in the proper position.

Off faces down
Cold faces left
Hot faces right

Once in the position screw pastic knob back on.

Mar 16, 2010 | Moen & One Handle Tub & Shower Faucet

Not finding what you are looking for?
Weber Genesis E-320  Propane Grill Logo

Related Topics:

185 people viewed this question

Ask a Question

Usually answered in minutes!

Top Weber Grilling Experts

Gary Kenady
Gary Kenady

Level 2 Expert

140 Answers

Paul Carew

Level 3 Expert

3310 Answers


Level 3 Expert

80339 Answers

Are you a Weber Grilling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides