Question about Office Equipment & Supplies
If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.
Follow the steps for fix HP Printer Carriage Jam
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.
Posted on Sep 28, 2010
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
1. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
2. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
3. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
4. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
5. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
6. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
Posted on May 12, 2010
Thanks for using FixYa. Unfortunately the repair/service manual is not available. However, you can see the detail solutions to resolve the issue of paper jam at the link---
HP Printer Paper Jam
Please do accept the solution if the issue is resolved or post a comment for further assistance.
Posted on May 12, 2010
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Posted on Jan 02, 2017
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