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Have just downloaded Cineolayer DVD Decoder Pack 2.3.1. - ESD but when registering won't unlock or recognise Unlock Code to enable me to use it. - Frustrated

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  • hunabaku May 08, 2008

    I have just downloaded the same program as well, and same problem. they are sending out bunk codes with there product. not very easy to get a hold of customer service either. no one has responded and tech support phone number is not working. i can't even get a refund.....

  • Anonymous Mar 22, 2009

    same as above, purchased but won't work, no response from roxio

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  • 141 Answers

Activating Cineplayer

Rate this article: Have just downloaded Cineolayer DVD - 19_o.gif OrangefoodJSLib.events().registerNativeEvent("mousemove",document.getElementById("rating_img"),highlightRating); OrangefoodJSLib.events().registerNativeEvent("mouseout",document.getElementById("rating_img"),ratingExit); OrangefoodJSLib.events().registerNativeEvent("click",document.getElementById("rating_img"),ratingVote); Article Details ID Number: 000004CP Products: CinePlayer 2.x
CinePlayer DVD Decoder Pack for Windows XP
CinePlayer Decoder and MP3 Player Bundle for Windows XP
OS: Issue While trying to activate CinePlayer/CinePlayer Decoder Pack, you do not have unlock code or you receive an error message:

The code entered is not valid. Please check the code and reenter.
Cause

  • The unlock code is listed as Serial Number
  • The unlock code entered is not complete or invalid
Resolution
  1. The unlock code should be 18 digits long. Please make sure you use zeroes, not the letter O, in the unlock code.
  2. The unlock code is included in your order confirmation e-mail. It might be listed as Serial Number / CD Key in your order confirmation e-mail.
  3. If you did not receive your order confirmation e-mail, be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, the order confirmation e-mail will marked as SPAM and will be routed to the trash or SPAM folders. If you still could not find your order confirmation e-mail, please contact Digital River's Customer Service at 1-800-656-5443 or visit
CinePlayer Authentication Error on Launch Rate this article: 19_o.gif OrangefoodJSLib.events().registerNativeEvent("mousemove",document.getElementById("rating_img"),highlightRating); OrangefoodJSLib.events().registerNativeEvent("mouseout",document.getElementById("rating_img"),ratingExit); OrangefoodJSLib.events().registerNativeEvent("click",document.getElementById("rating_img"),ratingVote); Article Details ID Number: 000001CP Products: Cineplayer OS: Issue Users that are not logged in with an account that has administrative privileges may receive an authentication error upon launching CinePlayer Resolution 1. Login with an administrator account

A user account with administrator rights must login and launch CinePlayer to resolve this issue. Once the application has been launched by an administrator other users will be able to run CinePlayer without this error message appearing.
Hope this helps.

Posted on Mar 29, 2008

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Posted on Jan 02, 2017

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