Question about HP OfficeJet J4580 All-In-One Laser Printer

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I have a HP office jet J4580 all-in-one. It keeps flashing "Scanner Failure, Unable to scan, print or send a fax" How do I fix this problem.

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Please perform the steps provided in the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=uk&lc=en&dlc=en&product=3645100

:) Dr Tony

Posted on May 12, 2010

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My printer gives me a message of scanner failure. Unable to scan, copy or fax. What should i do?


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Hi and thank you for using fixya:

I would recommend trying one of the followings:

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2- check your firewall program it might be restricting the scanner software .

3- check the connection between the scanner and the computer

Good luck

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Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

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