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Re: printer/copier is spitting out pieces of thin plastic...
If it is clear thin plastic like saran wrap, then that is probably the fuser roller sleeve.
The only way to repair that is replacing the rollers or fuser unit.
That would be a cause for the jamming also.
Replacing the fuser unit or the fuser rollers will probably require a service technician to come in to replace these parts.
Most copier companies do not make the fuser unit customer replaceable except for a very few makes and models.
Sorry I couldnt give you some more information.
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It sounds like the teflon film is coming off the fusor roller (which would explain the jamming). I suggest replacing the fusor assembly on one of the units, and if the problem is resolved, then do so for the rest of the models. If it's hapening on a great number of units, you may want to call HP at 1-800-HP-Invent and see if it's a known problem that they are covering for free.
Try checking that a foreign object is in the paper feed rollers- do this by inserting a thin piece of plastic about 2 cm wide through the rollers from the paper exit side. Plastic like that from a shirt box (about 2cm wide by 20 cm long and 1 mm thick works well. I have solved this problem many times with my mx300 and it clears out objects which have droppped into the paper feed, such as Pens , yes pens. and paper clips etc which are otherwise hard to detect on this printer.
I'm not sure if you mean the adf or the top half of the copier??? The adf comes off, it's tricky, there are pins that hold it in. As for the top part of the copier, why would you? I did it only once, will never do it again. I think you problem is in the fuser unit. If so, it comes out of the left side by the exit tray. Before I go any further, have you seen any small pieces of thin blackish grey plastic. If so, you need a new fuser unit or fusing film. I would not go any further if that is the problem. Without it to put right back in, you will forget how to put it back in... Good Luck
Hello, The plastic piece you are talking about it just prevents the paper from bending forward when is inserted in the printer. That plastic piece should not cause any paper jams or printing problems. If you do happen to have paper jams maybe a piece of plastic fell inside where the paper goes. Simply turn off the printer, remove the paper and flip the printer upside down and shake it a little that should remove any debris inside the printer.
I had a similar problem on an hp-3052. I was getting pieces of plastic that were grey and yellow stuck to my pages and all inside the printer then papaer stared jamming. The problem was the fuser sleve which can be picked up on ebay fairly cheap. The bigger problem is installing the sleve over the fuser. I tried the repair my self and broke the fuser assembly. It's a cheap part but a pro should do the install this is definately not a diy fix.
100 percent that said small piece of plastic had give you a trouble in to your said priter. open your printer and find or locate that small plastic where come from inside your printer find the broken plastis inside your printer and join it
open the rear access door of the printer which looks like a dark Grey plastic cover and after that is opened you will be able to see black rollers on a steel rod try to clean the rollers moving them upwards towards the ceiling and clean them with a clean moistened cloth. after they are cleaned let them dry for a min. after that the paper jam issue will not be there and ensure that you use a paper with a weight of 20-25 lbs. not more than that.. Happy printing.............
A E002-000 is fixing unit error code. It is a power problem with the fixing unit. When you removed the paper jam did you see any piece of a blackish grey plastic pieces. If so you need to replace the fusing unit and or the upper fixing film..