Question about Canon imageCLASS D761 Copier

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Printer/copier is spitting out pieces of thin plastic film/tan on one side and dark grey on the other. Paper is jamming and discoloration on one side of the sheets all the way down.

Please help us with the above problem. Again, paper is jamming. printer is spitting out thin plastic. Looks like something internally has broken and is contributing to the jam. How do we fix this?

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  • jonvogel Mar 29, 2008

    Thanks again, one more question: Is is more expensive to fix the problem or should I just buy another copier/printer?



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If it is clear thin plastic like saran wrap, then that is probably the fuser roller sleeve.
The only way to repair that is replacing the rollers or fuser unit.
That would be a cause for the jamming also.
Replacing the fuser unit or the fuser rollers will probably require a service technician to come in to replace these parts.
Most copier companies do not make the fuser unit customer replaceable except for a very few makes and models.
Sorry I couldnt give you some more information.
I hope this information still helped you a bit.
Good luck.
Mac =)

Posted on Mar 29, 2008

  • Mac Gyver Mar 30, 2008

    If you go to this site:

    This company has the fuser assembly for 107.50 PR Order #: A5831 (this is just the upper unit, IM pretty sure you are going to need both upper and lower assembly.)

    The entire unit which is what I think you need is: PR Order #: J8443 $174.95.

    This should give you a better idea if you would want to get your machine repaired or if its time to replace it.

    Keep in mind, that you would probably need a technician to replace the unit unless you thing you might be able to replace it yourself. If a technician replaces the unit, then find out how much the technician would charge you to replace it.

    Your machine is probably 4-5 years old, and it is probably on the original fuser unit.

    Hope this information helps.
    Good luck with the machine.

    Have a great day.
    mac =)



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