Question about Canon imageCLASS D761 Copier

1 Answer

Printer/copier is spitting out pieces of thin plastic film/tan on one side and dark grey on the other. Paper is jamming and discoloration on one side of the sheets all the way down.

Please help us with the above problem. Again, paper is jamming. printer is spitting out thin plastic. Looks like something internally has broken and is contributing to the jam. How do we fix this?

Posted by on

  • jonvogel Mar 29, 2008

    Thanks again, one more question: Is is more expensive to fix the problem or should I just buy another copier/printer?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 168 Answers

If it is clear thin plastic like saran wrap, then that is probably the fuser roller sleeve.
The only way to repair that is replacing the rollers or fuser unit.
That would be a cause for the jamming also.
Replacing the fuser unit or the fuser rollers will probably require a service technician to come in to replace these parts.
Most copier companies do not make the fuser unit customer replaceable except for a very few makes and models.
Sorry I couldnt give you some more information.
I hope this information still helped you a bit.
Good luck.
Mac =)

Posted on Mar 29, 2008

  • Mac Gyver Mar 30, 2008

    If you go to this site:

    http://precisionroller.com/



    This company has the fuser assembly for 107.50 PR Order #: A5831 (this is just the upper unit, IM pretty sure you are going to need both upper and lower assembly.)



    The entire unit which is what I think you need is: PR Order #: J8443 $174.95.



    This should give you a better idea if you would want to get your machine repaired or if its time to replace it.


    Keep in mind, that you would probably need a technician to replace the unit unless you thing you might be able to replace it yourself. If a technician replaces the unit, then find out how much the technician would charge you to replace it.



    Your machine is probably 4-5 years old, and it is probably on the original fuser unit.



    Hope this information helps.
    Good luck with the machine.

    Have a great day.
    mac =)

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have several HP 1320s and they are all having the same problem. The paper is getting stuck and when we get the crumbled paper out we see pieces of what appears to be like tan/gold film. It is shiny and...


It sounds like the teflon film is coming off the fusor roller (which would explain the jamming).
I suggest replacing the fusor assembly on one of the units, and if the problem is resolved, then do so for the rest of the models.
If it's hapening on a great number of units, you may want to call HP at 1-800-HP-Invent and see if it's a known problem that they are covering for free.

Jul 28, 2011 | HP LaserJet 1320 Printer

1 Answer

Canon Pixma MX300 printer had a paper jam. I took out the paper, and it was all there with no missing parts. It continues to say there is a paper jam - there appears to be no reason for the jam. I...


Try checking that a foreign object is in the paper feed rollers- do this by inserting a thin piece of plastic about 2 cm wide through the rollers from the paper exit side. Plastic like that from a shirt box (about 2cm wide by 20 cm long and 1 mm thick works well. I have solved this problem many times with my mx300 and it clears out objects which have droppped into the paper feed, such as Pens , yes pens. and paper clips etc which are otherwise hard to detect on this printer.

Sep 25, 2010 | Canon PIXMA MX300 All-in-One Printer

1 Answer

Hello, we have a Canoncopier pc1060 with a paper jam. We need to be able to get the top off to remove the jam. we thought we got it all out from the side but we can hear a piece of paper in there when the...


I'm not sure if you mean the adf or the top half of the copier??? The adf comes off, it's tricky, there are pins that hold it in. As for the top part of the copier, why would you? I did it only once, will never do it again. I think you problem is in the fuser unit. If so, it comes out of the left side by the exit tray. Before I go any further, have you seen any small pieces of thin blackish grey plastic. If so, you need a new fuser unit or fusing film. I would not go any further if that is the problem. Without it to put right back in, you will forget how to put it back in... Good Luck

May 05, 2010 | Canon PC-1060 Black and White Copier

1 Answer

My granddaughter put a toy in printer & a part broke off - thin, translucent piece about 1/4 inch wide by 7 inches long. How do I open up the printer in order to try to put this part back?


Hello,
The plastic piece you are talking about it just prevents the paper from bending forward when is inserted in the printer. That plastic piece should not cause any paper jams or printing problems. If you do happen to have paper jams maybe a piece of plastic fell inside where the paper goes. Simply turn off the printer, remove the paper and flip the printer upside down and shake it a little that should remove any debris inside the printer.

Jan 31, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Plastic metal shavings inside printer


I had a similar problem on an hp-3052. I was getting pieces of plastic that were grey and yellow stuck to my pages and all inside the printer then papaer stared jamming. The problem was the fuser sleve which can be picked up on ebay fairly cheap. The bigger problem is installing the sleve over the fuser. I tried the repair my self and broke the fuser assembly. It's a cheap part but a pro should do the install this is definately not a diy fix.

Sep 26, 2009 | HP LaserJet 1020 Printer

1 Answer

Cartridges crash against the inside of the printer


100 percent that said small piece of plastic had give you a trouble in to your said priter. open your printer and find or locate that small plastic where come from inside your printer find the broken plastis inside your printer and join it

May 04, 2009 | Lexmark X2580 Wireless All-in-One InkJet...

1 Answer

PRINTING IS SMEARY AND NOISY


If there is a clicking noise as the printer is printing then most likely the fuser film has torn. The fuser film is part of the fuser unit. This item is best replaced by a technician.

Have you found pieces of film like material around the printer paper exit? It is most likely a dark grey color.

Oct 13, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Piece of plastic film when printing


yes. the fuser film sleeve is part of the fuser units.

Oct 06, 2008 | HP LaserJet 1012 Printer

2 Answers

Paper is constantly jaming


open the rear access door of the printer which looks like a dark Grey plastic cover and after that is opened you will be able to see black rollers on a steel rod try to clean the rollers moving them upwards towards the ceiling and clean them with a clean moistened cloth. after they are cleaned let them dry for a min. after that the paper jam issue will not be there and ensure that you use a paper with a weight of 20-25 lbs. not more than that..
Happy printing.............

Jun 22, 2008 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Canon PC 1060 error code E-002-000


A E002-000 is fixing unit error code. It is a power problem with the fixing unit. When you removed the paper jam did you see any piece of a blackish grey plastic pieces. If so you need to replace the fusing unit and or the upper fixing film..

May 09, 2008 | Canon imageRUNNER 5570 Copier

Not finding what you are looking for?
Canon imageCLASS D761 Copier Logo

Related Topics:

125 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96467 Answers

old marine
old marine

Level 3 Expert

1463 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...