Question about Compaq Presario 700 470024-192 Notebook

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I have a friend's Presario C700 Vista laptop that has failed for the 2nd time. I found a vista recovery at Bit Torrent that worked the first time and helped the computer perform a checkdisk to find missing File: Windows\System\32Drivers\syyjhp.sys. She wasn't given a reboot or recovery disk at purchase and neither she nor I are in a position to purchase one now. She's working 2 jobs trying to support a teenage son starting college. We just need to know what to do to get the laptop up and running again and keep it on track. Thank you very much for your time. MaryLou

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Guess she didn't buy it new because in Canada the boot disks must be provided provided with the purchase of a new computer. If she bought it new and didn't get one, tell her to get it from the dealer free of charge. (I assume those laws are the same elsewhere).

Has she got the instructions for the computer at least? A lot of laptops have an emergency recovery process built in so the computer can often be recovered by hitting one of the higher function keys like F10 or whatever.

If you're using programs like Bit Torrent, you may need the real disks quite often because you are accessing good hotbeds for viruses.

If she bought it second hand, she should do whatever she can to get it from the person who sold it to her, although that person wouldn't be under the same obligation to give it to her as a store would be. Likely the person no longer has a need for it anyway.

It's not a good idea to buy any computer from anyone without asking if the boot disks will be supplied and if they have a receipt showing the legitimate proof of purchase. Often what seems like a good deal can be a bad one in the end if things those questions aren't asked first.


Posted on May 12, 2010

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