Question about Samsung HT-Q100 System

4 Answers

Samsung surround sound wont connect up properly to samasung plasma tv

I have the samsung HT-Q100 surround sound system with the dvd all in one. i am trying to connect this to my plasma tv via the HDMI cable provided. i have followed the instructions several times over and when everything is connected up as stated i carnt get a picture from the dvd to the tv, nor is any sound coming out of the tv itself. the dvd is playing and the surround sound system is working as the sound from the dvd is playing. ive tried an optical cable as additional ways of means but that doesnt do anything any different. i though the surround system was faulty so i took it back and got it replaced and ive got the same problem still. surely this has to be compatable as the dvd and tv are meant to go together and ive seen the tv and the same dvd surround system for sale as one whole package. please help as im desperate and i dont know what to do next??

thanks,

damien

Posted by on

  • 10 more comments 
  • dame1079 Mar 28, 2008

    all i am getting is the dvd playing and the sound coming through the surround sound system. no picture is being displayed on the tv and no sound is coming from the tv. when i dissconect everything the tv works perfectly as it should do. ive searched all the options within the tv and dvd menu and tried various settings but still no joy at all. its getting abit of a joke now. it has to be something simple surely but i dont have a clue at all. ive even had a local tv repair guy round to my house and he didnt have a clue after messing around for 2 hours. im at my wits end and if anyone can solve this then they are pure geniuses. my gues is that no one will be able to solve this as im fairly techinical myself and im buggered if i know.



    thanks again,



    damien

  • dame1079 Mar 29, 2008

    the model number is PS50Q96HDXIXEU - 50 INCH PLASMA.



    surely you should also get the sound from the tv as well as the surround sound to get the best out of both products. i know that on some systems this is possible and i kind of hoped this was possible with mine as the tv sound is excellent. the tv has 2 hdmi imputs one which is located on the side of the tv along with some other imputs and one sitiuated on the back of the tv. they are labeled up HDMI1 & HDMI3. i have swaped these around and selected all kinds of options on the menu but still no joy. i stuck well and truely here.



    thanks for the quick response,



    damien

  • dame1079 Mar 29, 2008

    i have got sky plus and all this is connected to the tv aswell. i have exchanged the whole system for another as i asumed the system was faulty. im having exactlly the same proble now and yes the HDMI cable is another one as is the whole surround system. yes i have put the HDMI cable into both connections HDMI1 & HDMI3 i have selected this within the tv menu settings and im still not getting any picture. it says no signal!! i went to currys and they said i needed an optical cable connection so i bought that and it does absolutely notthing at all. i just dont know what to suggest next as ive tried everything i can think of.



    thanks

  • dame1079 Mar 29, 2008

    the tv is brand new so there is no reason it shouldnt work and they have to be compatable with each other as i have seen this set up selling in currys. the tv guy didnt have a clue to be fair and his get out was finally saying the surround sound was faulty hence the reason i got it replaced to now find i have exactlly the same problem yet again. i am getting sound coming through the surround sound when connected to the tv so surely it cannot be the HDMI port itself thats faulty, and if that was the case for both the HDMI ports to be faulty would be quite bizzare. i dont think thats the answer. is there anyway you can find out a configuartion for this? there has to be an answer surely?

  • dame1079 Mar 29, 2008

    the HDMI slots on the tv have to be functioning properly otherwise i wouldnt be getting any sound out of the surround sound surely?

  • dame1079 Mar 30, 2008

    who else can help me then?

  • dame1079 Apr 04, 2008

    OK, IVE FINALLY GOT IT WORKING THERE WAS ANOTHER HDMI PORT UNDERNEATH THE TV ITSELF. THE OTHER HDMI PORTS MUST HAVE BEEN OUTPUTS ONLY. ANYWAY I HAVE ANOTHER SLIGHT PROBLEM NOW. I CANNOT GET THE SURROUND TO WORK WHEN I AM WATCHING NORMAL TV OR SKY. IT IS ONLY WORKING WHEN WATCHING DVD'S. CAN YOU EXPLAIN HOW TO GET THIS WORKING SO THE SURROUND IS ON WHEN WATCHING NORMAL TV AND SKY? THANKS AGAIN, SORRY ABOUT THE CAPITALS JUST RELISED.

  • dame1079 Jun 05, 2008

    please can anyone help me? i cannot get the sound from the tv or sky + to come through the dvd-surround sound combi system. the surround sound only works when playing dvd's. this sound great by i want it to come through the surround sound all the time. even better tv and surround sound all together. anyone have any ideas.



    thanks again guys.

  • starski20 Dec 05, 2008

    I have this problem too, I can watch a DVD and all the 5.1 speakers are on ,"it is fantastick " but this is not the case with normal TV or Virgin media .

    I have worn out the instruction manual not that it is of any use though.

    I have a Samsung TV and home theatre DVD player it's 2 weeks old it,s the package that Currys is selling at the moment , also the DVD remote

    is useless as the TV remote has taken over . Can anyone help ?

  • Anonymous Jan 19, 2009

    I can not get sound or picture through my Samsung surround sound.

    I have a LG42 in screen and unlike Damien appears to have only 1 HDMI socket.

    I want to connect my sky to this as well but again doesnt work

    The DVD player sound is ok

    Jeff

  • Kevin Miller May 11, 2010

    HDMI cables carry picture and sound, however, your system is a DVD player and surround sound in one. That being the case, it may simply not be sending the sound from your DVDs into the TV. If you had a receiver and were passing the HDMI signal from another DVD player (or satellite or cable TV), you should be able to get the sound from the TV as well. You are saying that you have put the HDMI cable in both HDMI inputs, selected the correct input from the TV and you are still not getting a picture, is that correct? Have you changed the HDMI cable? Perhaps this is the issue, if you have not done so.

  • Kevin Miller May 11, 2010

    What TV do you have? You said you connected the surround sound via the HDMI cable. Is the correct HDMI input selected on the TV? You should not get sound from the TV if you are playing a DVD from the player and it is connected HDMI. The sound should come from the surround sound system, as it is.

×

4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a plasma samsung 42 inch and i dont know how to connect my jacks red,white, yellow from the dvd to the plasma and what channel should the plasma be on to see the dvd ???? thanks anthony

Posted on Jun 01, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Hi

I had this problem for a week before I realised what I was doing wrong.

I have a 40'' Samsung LCD connected to .........

a PS3 with HDMI

a Sky HD Box with HDMI

a wii with scart

and a Samsung surround sound 5.1 with HDMI.

The Surround sound is connected to the Sky HD with an optical cable.

Also, the surround sound is connected to the TV with components, red and white, from the AUX IN 2 (on the surround sound) to the Audio out (on the Tv).

I dont know if this is the best way for this but when you put the surround sound on AUX 2 it works through the PS3, wii etc etc.

Hope this helps.

Andrew

Posted on Dec 18, 2008

  • begrezal Dec 18, 2008

    I have just connected the optical cable from the surround sound in to the TV.

    This works better.




×

The optical cable is for digial SOUND, not picture. You are already getting this with the HDMI. If you have changed all these things, the problem MAY be with the television set. What did the repairman say to you? Is he sure the HDMI connections on your set are functioning?

Posted on Mar 29, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 504 Answers

You are operating under some false assumptions here. You are getting sound from your DVD player because it is decoding the sound and sending it to the speakers it came with. This sound is NOT coming from the HDMI cable or being sent through it, therefore if the TV HDMI inputs WERE bad (I agree, both being no good is rare, but it IS possible) you would still get the sound. Assuming that your HDMI cable is good and your connections are correct AND that you are selecting the proper input on the television, your system SHOULD be working properly. Without being there to see what is what, I cannot say from the information at hand what is causing your problem. You exchanged everything BUT the television, and a repairman did not find an issue. I'm sorry to say, I do not know what else to tell you, or where to tell you to turn at this point. Perhaps someone else on here can assist you further. Good luck.

Posted on Mar 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Do i have to hook up the surround sound through the direct tv reciver or just go through the tv


just the tv,all you sound from your receiver/dvd/vcr/ps2 ect.go through the tv if hocked up right.

Feb 13, 2010 | Samsung HT-Q100 System

1 Answer

I cannot get surround sound to work when watching normal tv or sky,i have a samung tv and samsung home cinema system.how can i correct this


cant get surround sound through tv but works on dvd???

do ineed a component cable from dvd to tv?

tv= samsung le40c530
dvd= samsung ah68-0041oy

Feb 05, 2010 | Samsung HT-Q100 System

2 Answers

Samsung HT Q 100 surround sound only works with DVD


Look on the subwoofer. Does it have an upmix switch? If not, you cannot upmix the stereo to all speakers. You can also check your TV menu options to see if it has the upmix feature (or similar).

Aug 01, 2009 | Samsung HT-Q100 System

1 Answer

No sound from surround sound whilst tv on


YOU HAVE TO TURN VOLUME OFF ONTV AND PUT YOUR SURROUND SOUND ON AUX THATS HOW MINE WORKS

Jan 24, 2009 | Samsung HT-Q100 System

1 Answer

HOME THEATER SAMSUNG HT-Q100


Your systemn is designed and built to perform 2.1 sound. If you want 5.1 sound you can do 2 things, connect another pair of speakers to the same speakerterminal as your front speakers, however this produces 5.1 stereo sound and not 5.1 surround sound.
You can buy a new system that has the proper connections.

This set will not have the proper decoding software to produce 5.1 surroundsound. sorry.

Jan 16, 2009 | Samsung HT-Q100 System

1 Answer

Samsung HT-Q100 - Changed Battery on TV remote control


Just try to clean your remote,this the common problem of dirty contacts of remote it plays a certain unit but to the other won't play.Just open it take a toothbrush with an alcohol brush the remote control board,and dry it for 1minute and close it back then check if working..

hope this may help;

Regards,
VOTIT

DON'T FORGET TO RATE:

Aug 17, 2008 | Samsung HT-Q100 System

3 Answers

CAN ONLY GET THE SURROUND SOUND TO WORK WITH DVD'S NOT WITH NORMAL TV OR SKY?? WHY??


You should have a AUDIO menu in which you can simulate true surround sound. This should be in your owners manual. Your DVD is recorded in dolby surround sound that's why on your set it will be reproduced as recorded. I hope Samsung is using a ATSC tuner in that model?

Apr 04, 2008 | Samsung HT-Q100 System

2 Answers

Sound Problems with HD TV


get the digital audio optical cable and connect the to the tv- got it working tonight

Oct 07, 2007 | Samsung HT-Q100 System

Not finding what you are looking for?
Samsung HT-Q100 System Logo

5,329 people viewed this question

Ask a Question

Usually answered in minutes!

Top Samsung Home Theater Systems Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

5612 Answers

Brandon M.

Level 1 Expert

34 Answers

Are you a Samsung Home Theater System Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...