Question about Whirlpool Gold GS6SHEXNQ 25.6 Cu. Ft. Conquest Side-By-Side Refrigerator w/ In-Door-Ice Ice Dispensi...
I have completely emptied the ice bucket and turned the auger by hand very easily. When I push the soft touch pad on the outside of the door, the little flap to keep the cold in will open, but that is all. If it push the pad again, I hear a small click but nothing turns. I have even taken the ice bucket off of the motor and closed the door and tried it again, but still the motor does not turn. The auger motor has 4 wires going to it in a single plug. Which of those wires can I test to see if I am getting power to the motor. The next thing would be if I am NOT getting power to the motor, how do I test the circuit board? I was told it could also be the wiring harness that comes up from the bottom of the door. I need to know how to test these various modules.
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Posted on Jan 02, 2017
Easy, you should disconnect power. then take the panel off the back of the refrigerator. Inlet valve should be on right hand side with 1 or 2 1/4" or 5/16" screws.Then disconnect wires/ water lines one by one in the same place. Then put it all back in and give it a try let me know if there is any more assistance needed.
Posted on Dec 18, 2010
the motor may be bad but most always the bottom has frozen up remove the bucket and defrost . dry it good and spray it with food grade silcone . reinstall and it will work . very common problem .m
Posted on Oct 07, 2010
Take off the back panel in the freezer. 1/4" screws. Use a nut driver or ratchet and socket with an extension. 2. Behind the frost is the evaporator and the defrost heaters. One heater in the middle and one at the bottom. They are glass tubes. If you can see the bottom heater that is great. If not use a hair dryer and defrost only the very bottom to expose the lower heater only. 3. Now in the refrigerator section at the top where the controls are, take off the long plastic piece to expose the timer. The timer should be on the right hand side and have a little circle that is slotted. Get a flat screwdriver and turn that timer slowly clockwise just until it clicks and the refrigerator turns off. This will put it into defrost. 4. Now look at that heater that you exposed and see if it glows and gets hot. If it does, then the timer is bad. 5. If the heater doesn't come on then go ahead and defrost the rest of the evaporator with the hair dryer. This will take a little while. Don't poke at the evaporator!!! 6. Once totally defrosted look at both heaters. They should look like clear glass and see a silver coil running thru them. If they look discolored at all then the heaters are bad. The heaters come as a complete assembly with the defrost thermostat which clips onto the evaporator. 7. If the heaters look ok the only way to know for sure if they are bad is to check continuity with a meter on the plug at the end of their wiring harness. If you can check that then you can splice in a new defrost thermostat to solve the problem. However the best thing to do is replace the heaters and defrost thermostat . It is easy to install. Follow these steps and this will solve your problem.
Posted on Oct 31, 2010
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