Question about Whirlpool Gold GS6SHEXNQ 25.6 Cu. Ft. Conquest Side-By-Side Refrigerator w/ In-Door-Ice Ice Dispensi...

Open Question

Ice dispenser on a Whirlpool Gold Mod# GD5nvaxsa01 will not work.

I have completely emptied the ice bucket and turned the auger by hand very easily. When I push the soft touch pad on the outside of the door, the little flap to keep the cold in will open, but that is all. If it push the pad again, I hear a small click but nothing turns. I have even taken the ice bucket off of the motor and closed the door and tried it again, but still the motor does not turn. The auger motor has 4 wires going to it in a single plug. Which of those wires can I test to see if I am getting power to the motor. The next thing would be if I am NOT getting power to the motor, how do I test the circuit board? I was told it could also be the wiring harness that comes up from the bottom of the door. I need to know how to test these various modules.

Posted by on

Ad

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad
  • 351 Answers

SOURCE: Please tell me how to replace the water inlet

Easy, you should disconnect power. then take the panel off the back of the refrigerator. Inlet valve should be on right hand side with 1 or 2 1/4" or 5/16" screws.Then disconnect wires/ water lines one by one in the same place. Then put it all back in and give it a try let me know if there is any more assistance needed.

Posted on Dec 18, 2010

Ad
  • 1891 Answers

SOURCE: Our Whirlpool Gold GD5NVAXSA01 stopped dispensing

the motor may be bad but most always the bottom has frozen up remove the bucket and defrost . dry it good and spray it with food grade silcone . reinstall and it will work . very common problem .m

Posted on Oct 07, 2010

toolkits
  • 1099 Answers

SOURCE: My Whirlpool Gold side by side refridgerator model

Hi,

Take off the back panel in the freezer. 1/4" screws. Use a nut driver or ratchet and socket with an extension. 2. Behind the frost is the evaporator and the defrost heaters. One heater in the middle and one at the bottom. They are glass tubes. If you can see the bottom heater that is great. If not use a hair dryer and defrost only the very bottom to expose the lower heater only. 3. Now in the refrigerator section at the top where the controls are, take off the long plastic piece to expose the timer. The timer should be on the right hand side and have a little circle that is slotted. Get a flat screwdriver and turn that timer slowly clockwise just until it clicks and the refrigerator turns off. This will put it into defrost. 4. Now look at that heater that you exposed and see if it glows and gets hot. If it does, then the timer is bad. 5. If the heater doesn't come on then go ahead and defrost the rest of the evaporator with the hair dryer. This will take a little while. Don't poke at the evaporator!!! 6. Once totally defrosted look at both heaters. They should look like clear glass and see a silver coil running thru them. If they look discolored at all then the heaters are bad. The heaters come as a complete assembly with the defrost thermostat which clips onto the evaporator. 7. If the heaters look ok the only way to know for sure if they are bad is to check continuity with a meter on the plug at the end of their wiring harness. If you can check that then you can splice in a new defrost thermostat to solve the problem. However the best thing to do is replace the heaters and defrost thermostat . It is easy to install. Follow these steps and this will solve your problem.

Posted on Oct 31, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The ice dispenser is not working


If your design is the conventional with a catch bucket and auger it is likely that the output has frozen and is prohibiting the cubes to enter the shoot. Remove the bucket and discard the ice. Inspect the shoot in the door and clear any ice built up. Check that the catch bucket auger is free to turn and no built up ice in the output side that lines up with the shoot.

If the door to the shoot located in the freezer door fails to close completely then frost and ice will continue to build up in the shoot.

Cycle by hand a few times to ensure that the door will close. Also when dispensing ice ensure that the arm that contacts the glass has returned to the front position ensuring that the door is closed.

Wait for a new tray of ice. It will take a minute or two for the ice to find its way to the glass from a completely emptied bucket and shoot.

Hope this has helped?

Jan 17, 2016 | Refrigerators

1 Answer

Whirlpool GD5RVAXVY05 dispensing problem


yep replace the motor and she is back to normal

Mar 22, 2014 | Whirlpool Refrigerators

1 Answer

Whirlpool side by side ice storage bin will not go back into place due to the auger


I had this exact same problem. After a difficult removal of the ice bucket (admittedly a lot of yanking against frozen ice cubes before I decided to chisel them out from above), I could no longer seat the ice bucket back onto the hexagonal auger drive shaft. When activating the ice dispenser, I could hear the motor turning, but the auger shaft itself would not rotate. The cause was that the auger shaft had moved upward through its stop grommet during all of the yanking to remove the ice bucket.

Take off the two hex screws holding the top plate around the auger shaft. The shaft is then easily removable and you can inspect it for slippage against the stop grommet. In the attached photo, you can see there is about 1/2 inch of clean auger shaft visible above the grommet, where the shaft has slid upward relative to the grommet. If this is the case, the fix is simple. Turn the shaft upside down and lightly tap the grommet around the edges with a small hammer until it moves back into place. Upon replacing the auger shaft, you can feel it seat back into the drive motor adapter.

whirlpool-side-side-ice-storage-bin-will-grons5dkz3mm5cfnexsvsvp0-1-2.jpg

Jun 30, 2013 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Our Whirlpool Gold GD5NVAXSA01 stopped dispensing ice. The ice "flap" opens and closes...just no auger motion...motor doesn't run. How do I determine which part is bad, the control board or the motor? ...


the motor may be bad but most always the bottom has frozen up remove the bucket and defrost . dry it good and spray it with food grade silcone . reinstall and it will work . very common problem .m

Oct 07, 2010 | Whirlpool Refrigerators

1 Answer

Whirlpool ed5gvexvdoo side by side When using the ice dispenser (cubed or crushed) it will not dispense. I have pulled the ice tray and the motor for running the dispenser arm runs. I have emptied the tray...


this maybe a problem with you auger motor may be stripped.open the door remove the ice bin.then hold the metal u shape auger arm and try to turn it by hand or have some one try to dispence ice if the u shape braket turn easy ny hand or if it stops turning when being held replace the auger motor.i hope this is some help,good luck you may also have to replaced the ice bin.

Jan 22, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Whirlpool Gold Side By Side Ice Dispenser Problems


Instead of what you think the sound is, try and see what is happening when you actuate the ice lever. open freezer door, depress the door light switch, or tape it closed. now actuate the ice dispenser lever, does the flapping door open, that which opens to allow ice from bucket into your glass? Now look at the bucket itself, do you see the gears rotating? remove the bucket from the door, and repeat, do you see the auger shaft rotating?

Either of these are a complex repair, one I would not recommend DIYers to try on their own, for they require taking the door apart, and if not done right, your door may not close properly. Normally I have no problem advising a repair, but there are some i dont, this icemaker system, and compressors.

Visit www.FixMyFridge.net for refrigerator service or to ask general refrigerator questions.

Dec 11, 2009 | Whirlpool GS6NVEXSL Side by Side...

1 Answer

Whirlpool side by side GD27DQXFW01; ice cubes are not dispensing


We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze

Oct 10, 2009 | Whirlpool Gold White-on-White 21.9 cu. ft....

2 Answers

Ice maker makes ice but can't dispense ice


Please try this. Remove your Removable Ice Bucket Assembly which is where the Auger (corkscrew) is located. You should be able to see the Auger Motor Drive Fork which is located permanently inside the freezer compartment... opposite the end of the Removable Ice Bucket Assembly that you just took out. Close the freezer door and attempt to dispense ice... if you can hear the Auger Motor running as you attempt to dispense ice... then the Auger Motor is OK. Dump out all the ice that is in your Removable Ice Bucket Assembly and wash it out in your kitchen sink with warm water. Reach into your freezer and put your hand on the Auger Motor Drive Fork ... you should be able to rotate it CW or CCW...it is a little hard to turn but it will turn. Position the Auger Motor Fork to a 12:00 and 6:00 o'clock position. Now take your Removable Ice Bucket Assembly and position its Receiver Auger Fork to a 9:00 and 3:00 o'clock ....Re install the Removable Ice Bucket Assembly into the Auger Drive Fork. Close the freezer door and again attempt operate the ice dispenser... you should hear the Auger Motor again run as you press the ice dispenser. Note....at this same time the Ice Chute Door in the Freezer Door should spring open so that ice can fall out. Of course you have no ice in the Auger at this time...but it all this works then future production of ice will fall out. Note...Usually the Auger Motor never fails. but the whole thing can get jammed with ice and not dispense. Also, the the solenoid that operates the Ice Chute Door fails quite frequently. Last but not least... if nothing is happening... it is a control board type problem. Hopes this helps! Handy Henry

Jul 25, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Ice dispenser motor not working


try removing the ice bin from unit, try using dispensor now, can you hear it turning now??? if so empty your ice bucket possible frozen water on bottom of bucket preventing auger from turning

Feb 25, 2008 | Whirlpool GS6NBEXR Side by Side...

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

294 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Sal DeAngelo

Level 3 Expert

2180 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...