Question about HP Officejet 4315 All-in-One Printer

1 Answer

When I try and got to hp solution center to scan it keeps saying HP devices have not been detetced but the printer works fine. I have uninstalled and installed HP several time with no luck. Please help. Could one of the cables be damaged? I use a UBS cord.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 5,097 Answers

What OS are you using? HP uses the Win7 drivers for this printer and that doesn't communicate with the Solution Center completely. There are workarounds, see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796736&lc=en&dlc=en&cc=us&os=4062&product=1138342 for more information (that is the 32-bit Win7 related page).

It's certainly possible that it is a bad cable.Usually the scanner is the first part of the unit to have if there is a bad cable. So a quick test is to see if you can scan (depending on your OS, you may need to launch the scan from the computer not the scan button). Get a new one (USB male/male Type A/B ends) and check if that solves the problem.

I hope this helps.

Cindy Wells

Posted on May 12, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My HP Officejet 5610 All-in-one has a scanner problem. It was scanning documents fine. Due to some other problem, I had to uninstall and reinstall the entire program. Ever since I have reinstalled, the...


Some time reinstalling these drivers and reinstalling them could be lots of headache, up to the point of reinstalling the the entire system. I will advise if you are not to good with computer, get a technician to do it for you. But if your are good enough, uninstall your current driver for the printer and look for any entry of it on the registry and delete it also search the installation folder and delete the folder. Restart your system and install the printer again.

Sep 28, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP Solution Center No HP Devices Detected


Try this

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP DESKJET F2100

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Thanks
Riz

Jan 03, 2009 | HP Photosmart C8180 All-in-One InkJet...

1 Answer

I'm having a problem with my all-in-one printer


I have heard of this problem several times. Try another USB port (I'll assume it is USB and not parallel).
If that does not work, pay the $35.00 to HP and have them walk you thru their steps to repair. NOTE: HP software/drivers of-late are *extremely* finicky to keep on-line! Esp. with the scanning part. Want a very good, inexpensive, AIO printer that just *works*!?!?!? Buy anything from Canon. They're hardware is exceptional, their software is not intrusive (like HP), and it just...... works!

gurutim

Dec 07, 2008 | HP DESKJET PRINTER, HP OR COMPATIBLE

1 Answer

No HP devices detected. HP Solutions Center will close now.


when it hangs,right click the task bar and open task manager and from the process tab stop the file wrapper.
In device manager click on view and select show hidden devices.
U will see and imaging device keep updating it and

Oct 22, 2008 | Office Equipment & Supplies

1 Answer

HP Officejet J5750 can't scan,fax from PC and no HP devices detected error


This issue is common with every HP scanning software used with Windows OS which have a firewall running.

If you would try the following:

- check the task bar if HP digital imaging monitor is up and running
- if not, go to C:\program files\hp\digital imaging\bin and double click the file HPQTRA08.EXE
- now the monitor should run
- if not, pls reinstall the software (*)
- if yes, pls try to open HP solution center

- if solution center starts, pls try to scan or to fax
- if successful, no other steps are required

- if faxing is not successful, check in the printer folder, if you find a HP <device name> series fax entry
- if you cannot find it, unplug the printer and delete the entries in both the printer folder and scanner folder
- also run the software CD and start the uninstall_l1.bat and uninstall_l2.bat in the util\CCC on the CD (if 64 bit OS, the run the 64 bit versions)
- restart the PC with the loaded CD
- replug the printer and let it be reinstalled

(*) For a clean reinstall it is recommended to contact HP support. They know the best way to leave a clean system on the PC.

Hope it helps.
Henning

Oct 20, 2008 | Office Equipment & Supplies

1 Answer

Scanning


Uninstall all of the HP drivers and reinstall them.

Aug 08, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HPSC1610 all in one


hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger alfredo_torreliza2000@yahoo.com plz send your answer to this yahoo messenger

Jul 20, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

HPSC1610 all in one


Hi,

Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.

1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.

The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.

Thank you so much.

adonscott

Jul 03, 2008 | HP PSC 1315 All-In-One InkJet Printer

3 Answers

Scanner


First check whether you are able to scan from hp solution center.

then check whether you are able to scan from ms paint.

to check: open paint, click on file-->from scanners and camera.
if it is scanning then proceed to the following steps or else uninstall the software and reinstall it



Step 1:

  1. Click Start .
  2. In the Start Search text box, type msconfig and press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
  4. Click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.

Step 2:

    1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    2. On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    1. If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
    2. Click Settings .
    3. Click Scan Settings and Preferences .
    4. Click Scan to... Setup .
    5. Click the Destination List tab.
  • If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  • Click each program to include on the Scan To list.
  • Click the Add arrow.
  • Click OK .
  • Scan a document using the Scan To button on the front panel.
  • If the scan fails, try to scan using the HP Solution Center Scan button.

  • If the above steps doesnt solve your problem, please uninstall the software and reinstall it.

    Mar 14, 2008 | HP PSC 1610v All-in-One Printer

    1 Answer

    My scanner always scans with blurry lines across scanned images from it


    Hi,

    I believe that you are trying to scan via HP solution center.
    Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?

    If u get the same lines, we have to remove the USB Composite device and imaging device drivers.

    1.Right click on MY computer ->Properties->Hardware->Device manager.

    2.You will get Device manager window popping out.

    3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

    4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

    5.Disconnect the USB and reboot the PC.

    6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

    7.Try scanning.Please let me know after following the steps!

    Feb 09, 2008 | HP Photosmart C3135 All-In-One InkJet...

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    68 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Seeker5211
    Seeker5211

    Level 3 Expert

    1089 Answers

    kakima

    Level 3 Expert

    102366 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...