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Our garden sun patio heater (model JDS - 03PCS) blew over in some pretty strong wind - the pole has snapped off near the bracket inside the cover. not sure if you can recommend how to fix or replace. nothing else appears to have broken, just the join between the pole and inside bracket...

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Firstly you need to remove the inside bracket. The piece of pole on the bracket needs to be removed. Now u have 2 choices eighter saw the broken pole straight and re attach or you can use a new pole...

Posted on May 12, 2010

  • bjricho May 12, 2010

    we can definately use the same pole however the metal it is made of is rather thin therefore to re attach i'm not sure that it should be welded together - do you have another suggestion? the original join does not appear to be welded together..

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The Warranty information is on page 12 for the HSS-A-SS model. I had the exact same thing happen to my patio heater and am interested in any response from people that have had success getting this problem fixed in a fair manor.
The failure on my patio heater was at the weld of the lower pole to the base flange. I'm an engineer and know that that weld should not fail without a huge stress and lots of obvious bending around the weld prior to failure. Mine had no signs of bending around the failure so I believe this is a faulty or very low quality weld issue from the manufacture. I called the number in the manual and was basically told that they do not warranty tip overs but I could take it back to Home Depot and see if they would replace it. I never mentioned that my heater had tipped over! Garden Sun is obviously not in the business of protecting its name and will put words in your mouth to try and get out of something that is obviously a product quality issue. They appear to be exercising loop holes in the Garden Sun warranty. I'm sure there are other loop holes as well because the representative asked me if I had pets (what does that have to do with the strength of their product).
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