My online light blinks on my sb 5101 cable modem and prevents me from getting online

Hello Anonymous. In order to better assist you to configure your Sb 5101 you can go to our Motorola website: motorolasolutions com, and ask for support from there.

Melissa

Contact Support or
ARRIS for Consumers .

Mark
Motorola Support

If you have slow internet speed Try with some of the basic tips for faster and better internet connection,
* Check the Start up programs and remove the unwanted
* Maintain a Decent Space limit at Hard drive
* Check for Malware, Spyware and bots
* Clear cookies and temporary history files
* Close unwanted background tasks if any
* Reset the modem
* Check the wirings
* Browse with latest and updated browser
* Download using torrents
* Upgrade your hardware
Following these steps may fetch you a better result. You can see the difference in your connection speed by having a speed test before and after performing these steps. You can have speed test for free from http://www.scanmyspeed.com/ . You will definitely see the difference.

1. Unplug all wires to modem, for 5 mins.
2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works.
3. If not then replace coax cable
4. Replace Ethernet cable.
If none of this works you may need a new modem

Motorola Support and Downloads

I have a similar modem, my online light ( orange) blinks all the time, it is supposed to when you are online.
Have you checked your cable input, is it screwed in tight, how about where it attaches to the wall connector.
Unplug your power lead to reboot the modem.
Check your internet settings.
Control panel / internet options / connections / lan settings.
Is automatically detect setting ticked, if not tick it.
Is use proxy ticked, it should not be usually.
Have you a spare ethernet cable to check if that is a problem.
Still having problems? write back.
BTW i am in UK so some of the advice may differ for you

the only way is to reset your modem.

To reset the modem :

press and hold the reset button on the back of your modem for 15 seconds using any thin stick.

Yes that can be resolve by a firmware update and you can get the latest firmware from Motorola's web site and if after the update still have the same problem this is already a hardware problem of the unit and needs a replacement....

Modem and coaxial cable abnormally connect, or probably loosing power from internet. ask your local ISP

Your modem is not synching. It could be a number of possibilities, and you're going to have to do some troubleshooting to narrow it down.

• Verify that your AC, Cat 5, & ethernet cables are connected securly
• Verify that your modem is not in "standby" mode
• Power cycle your modem
• Try a different cable outlet
• Call your ISP to make sure your modem is provisioned and your service is set up for cable internet.