Question about Arris SURFboard SB5101 Cable Modem

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My online light blinks on my sb 5101 cable modem and prevents me from getting online

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1. check with you ISP as to the connection
2. you may have lost the IP ( internet Protocol) address.
3. You can reset the router by unplugging it for 1 minute and rebooting the computer.

Posted on May 12, 2010

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Posted on Jan 02, 2017

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1 Answer

How do I configure wireless settings using WPS on my Motorola sb 5101?


Hello Anonymous. In order to better assist you to configure your Sb 5101 you can go to our Motorola website: motorolasolutions com, and ask for support from there.

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Slow internet speed


If you have slow internet speed Try with some of the basic tips for faster and better internet connection,
* Check the Start up programs and remove the unwanted
* Maintain a Decent Space limit at Hard drive
* Check for Malware, Spyware and bots
* Clear cookies and temporary history files
* Close unwanted background tasks if any
* Reset the modem
* Check the wirings
* Browse with latest and updated browser
* Download using torrents
* Upgrade your hardware
Following these steps may fetch you a better result. You can see the difference in your connection speed by having a speed test before and after performing these steps. You can have speed test for free from http://www.scanmyspeed.com/ . You will definitely see the difference.

Feb 08, 2013 | Arris Sb5101 Surfboard Cable Modem Sb 5101

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My cable modem wont connect to the internet anymore.. all lights are on except the online light wich just continously blinks.. then when i go to logs it sais something failed what do i do?


I have a similar modem, my online light ( orange) blinks all the time, it is supposed to when you are online.
Have you checked your cable input, is it screwed in tight, how about where it attaches to the wall connector.
Unplug your power lead to reboot the modem.
Check your internet settings.
Control panel / internet options / connections / lan settings.
Is automatically detect setting ticked, if not tick it.
Is use proxy ticked, it should not be usually.
Have you a spare ethernet cable to check if that is a problem.
Still having problems? write back.
BTW i am in UK so some of the advice may differ for you

Aug 20, 2010 | Arris SURFboard SB4100 Modem

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Changing Password


the only way is to reset your modem.

To reset the modem :

press and hold the reset button on the back of your modem for 15 seconds using any thin stick.

Feb 26, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

MY ONLINE LIGHT WONT COME ON MY MOTOROLA SB 5100, I WAS TOLD THAT I NEED FIRMWARE UPDATE?


Yes that can be resolve by a firmware update and you can get the latest firmware from Motorola's web site and if after the update still have the same problem this is already a hardware problem of the unit and needs a replacement....

Dec 10, 2009 | Arris SURFboard® SB5101 Cable Modem

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My modem is off


Modem and coaxial cable abnormally connect, or probably loosing power from internet. ask your local ISP

Jun 24, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Im having problems getting my modem to get online. The light wont come on. All but the online light come on. The online light blinks then all the lights go off except the power light, and the receive...


Your modem is not synching. It could be a number of possibilities, and you're going to have to do some troubleshooting to narrow it down.
  • Verify that your AC, Cat 5, & ethernet cables are connected securly
  • Verify that your modem is not in "standby" mode
  • Power cycle your modem
  • Try a different cable outlet
  • Call your ISP to make sure your modem is provisioned and your service is set up for cable internet.

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