Washing machine is flashing "sud" sign and will not advance with any other setting tried, such as rinse and spin or drain and spin. It has been flashing "sud" for more than 30 minutes. We can't easily unplug it easily due to location of machine.
The number one cause of the error comes from using too much, or the wrong type of detergent. You are required to use High Efficiency (HE) detergent with these washers because the concentration is formulated for HE washers that use small amounts of water. Using the wrong type of detergent can also void any warranty you may have.
NOTE: HE detergent does not have a lot of suds, which often confuses consumers into thinking they aren't using enough detergent. With HE washers little to no suds if normal and preferred.
Secondary causes can come from something restricting the drainage system. Most notably, something lodged in the drain pump and/or drain hose(s). I've included a follow-on link that explains how to check the drain pump reservior if required.
Each one of these washers come with a technical data sheet inside.
To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.
The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it from time to time to troubleshoot your washer.
Read through the information provided and let me know if you have any further questions. I hope this can help you.
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Hi, Initially unplug the washing machine.While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for five seconds. Plug the unit back in, and run a rinse and spin cycle to test if the DL code is cleared. If you still face the problem then follow the procedure:
Unplug the washer and allow the unit to sit for 30 minutes to give the suds time to dissolve.
Plug the washer back in and press [Power] to turn on the washer.
Do not choose a washing cycle. Press the [Spin Speed] key until "No Spin" is selected.
Press [Start/Pause] to begin a drain only cycle. After the drain only cycle has completed, remove the clothing items from the machine. Turn the power back on and select [Rinse and Spin] and then press [Start/Pause]. This will remove excess soap suds and light residue from the drum.
Repeat this step until no visible suds are in the drum of the washer. Hope this helps.
This error code indicates that excessive detergent suds occurred during the cycle. If a "Sud" or "Sd" error code is displayed, or if you can see excessive suds in the window: There are too many suds in the washing machine. The washer will not be able to spin out water with the excess suds. When "Sud" or "Sd" is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time, the washer pauses the tumbling and adds water for additional rinsing. This pause allows the bubbles in the suds to break. This pause and rinsing are necessary and may occur several times to eliminate the suds. See the animation below for more information.
If you see "Sud" or "Sd" with the Rinse status light on, the washer is in the process of removing suds. Let the cycle continue.
If you see "Sud" or "Sd" and the Cycle Complete light is on, the washer detected too many suds during the cycle and your load may not be fully rinsed or water may not be fully removed. You may want to select a Rinse/Spin cycle for further rinsing.
SUD means a detection of suds in the machine. These machines are very sensitive to over sudsing. Try adding just plain water or bleach to break down the suds level. They say to use 1/4 of the detergent you would use in an older machine.
If you see "Sud" or "Sd" with the Rinse status light on, the washer is in the process of removing suds. Let the cycle finish
If you see "Sud" or "Sd" and the Cycle Complete light is on, the washer
detected too many suds during the cycle and your load may not be fully
rinsed or water may not be fully removed. You may want to select a
Rinse/Spin cycle for further rinsing.
Just read your posting.Now just a couple of questions.Are you using a warm fill for the wash or cold?if are using warm try cold only and take note of the time it takes to fill.I don't think your cold water is filling properly. My manual says that with only the 1st rinse light working it is your control module that is faulty. Please try a cold water wash and reply back so we can rectify this problem.
This machine is designed to use HE detergent which is low sudsing if used in the right amount. If the wrong detergent or too much is used sudsing and possibly an error code of SUDS may occur.
You can run a rinse/spin cycle to help clear the suds, you might have to run this cycle several times until the suds are gone.
If the machine is locked out and will not allow you to start a cycle, try unplugging the machine for 30 seconds then plugging back in. Turn the power on and push cancel/drain. This should let you take the clothes out and start the rinse/spin clean out.
Once you have removed all the suds I would recommend running a cleaner such as smelly washer or Affresh through the machine to remove any hidden residue from the excess soap.
sounds like you have a clogged/bead pump. removethe lower acess panel and from there youll see the pmp clean put remove thescrewout, and clearthe debris. BE WARNED THER WILL BE WATER BEHIND grab a towell or 2
hi, The cycle doesn't advance When the cycle doesn't advance, it's probably the timer or a cold-water supply problem:
It's the timer, if your washing machine fills with water and begins agitating, but the timer never advances--or if the washer is in a spin cycle and the timer won't advance. Then you need to replace the timer.
It may be a cold-water supply problem, if the washing machine fills with water, agitates, drains, and spins, but then doesn't fill with rinse water. See There's no cold water.
Unplug it and plug it back in after a min. Try to put it threw a rinse spin cycle. Delicate option has a shorter rinse spin time.
See if it suds up, when you hear it trying to drain lift up the drain hose to the wall. It is the gray tube that has the elbow bend, might (should) be hooked to wall. If it isn't moving a good amount of water the machine isn't draining.
Drop the drain hose so that it is lower than the drain and let all the water run out of the machine. Open the door and remove all washing. Let machine go through rinse cycle with some milk mixed in with the water, (pour the milk into the soap container, about one cup) and make sure there are no soap suds left in the machine. Check that you are using washing powder which is recommended for front loaders.