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Were the checks received for my order for the battery pack xbp615? mailed them out on the 3rd of march

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  • Uplate May 11, 2010

    I would contact your bank Rich...this is a help site...not a vendor. Your bank should be able to tell you if those checks cleared and who you wrote them to.



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Thank you for using Fixya!

Posted on Apr 02, 2008


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How does one open the battery case?

Hi Russell, it's Jack at Dyson.

The battery pack for our cordless vacuums is manufactured as a sealed assembly, and is not designed to be opened or dismantled - attempting to do so could cause damage. Additionally as the battery pack is supplied to us as a complete assembly, we do not have individual internal components available to order.

We would strongly encourage to you contact us directly so we can take some further details about the issue - talking you through some simple diagnostic checks should help us confirm if the fault lies with the battery pack, charger assembly or the control software in the main body of your Dyson cordless vacuum.

When you have your machine easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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