Question about Microsoft Xbox 360 Console
0102 Error in the "Digital Backbone" (CPU/GPU/RAM) is usually caused by a cold solder joint between the GPU and the mainboard.
There are two theories to fixing this. One deals with the "X" clamps that hold down the chips. The other involves re-Heating the chips. DO NOT attempt either of these if your console is still under warranty. If your console is still under warranty return it to the store where it was purchased or call Microsoft to have it replaced.
Posted on May 12, 2010
Try heat gun fix on low setting for 3 minutes. Do not concentrate the heat in a particular spot; heat gun both sides. Reapply paste etc. Keep bolts as loose as possible to avoid the motherboard bending and breaking the solder points.
While you're at it, make sure the fan and heat sinks are clean. Dust won't help get the heat out.
Posted on Nov 24, 2010
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Posted on Jan 02, 2017
Open your Xbox again, remove the motherboard and take off the heat sinks.
Clean the heat sink compound off of the the CPU, GPU, and both heat sinks using 91% alcohol. The CPU & GPU should be as shiney as a mirror when your finished.
The next step is to apply Artic Silver 5 Thermal compound to both processors using just enough to cover the processors, then put your system back together again and give it a try.
If it still doesn't work you may want to try to find someone who knows how to do a reflow. If you go this route, becareful who you choose. Ask for referrals and most importantly, ask for a picture of the equipment they will use to "attempt" to fix your Xbox.
If you get a picture of a standard Heat Gun... find someone else.
Be aware that even after a reflow, your Xbox is still subject to failure again. Microsoft can't even fix them permanently.
You're already familiar with opening your Xbox and taking it apart so you may want to consider learning how to do a reflow yourself.
There's also the option of buying a new Xbox but there's a good chance you'll still be facing another failure in the future. the difference will be that the new Xbox will be covered under warranty for a period of time depending on the problem.
I've heard that new consoles with a Jasper cpu tend to be more reliable but I've not seen any scientific data to back up this claim.
Good luck, I'm in the same boat with 2 broken and have decided to buy a reflow station to repair my own instead of paying Microsoft.
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Posted on Aug 29, 2009
Testimonial: "Thanks, I have everything I need too fix it lol. I just want to sell this one so I can get a better one. Mine is a older release one. Thanks lol."
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