Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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The program starts randomly and appears to be trying to retrieve

Files from the external drive. It takes over my computer. To get conyrol, I shut down the system and restart the computer. Closing the program does not work, as i the program opens immediately on it's own.

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  • 193 Answers

While booting the system, keep pressing F8, and login in safemode, whene your loged in, click start , the run, in run wright: msconfig
after that choose the bookmark startup, and unchek the programe that is loaded....(look at the files location u need to delete them), then hitt apply, go to the location , delet the files, and restart.

Posted on May 12, 2010


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017


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My computer accesses the file on the external hard drive, starts to download the information, then my computer freezes. The only way to get out is to power down, holding the computer button down till it...

maybe the file is corrupt or has a virus. Do full virus scan on freshly rebooted computer. try starting the PC in safe mode (F8 when booting) and open the file. do other files of the same type open up ok?

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For the past two months I can not totally shut down my computer without terrible problems when i reboot. Craxy horizontal lines and have to shut down and reboot several times to be able to resolve issue,...

if you have a plug in VGA card remove it and connect the monitor to the computer plug in
if the monitor is good , replace the vga card
next make sure that all files, folders and data is backed up on an external hard drive
on start up , when you get the desk top screen up
in the search bar under the list of programs , type in-- chkdsk and click on it when it comes up just above where you typed in
that will energize the self check of the computer , hard drive files and folders and everything on the hard drive
be prepared for it to take around 6 hours for the check as it checks and repairs any faults found for every file and folder and there could be over 3 million spaces to check
you will get a report and if there is a hard drive problem , you will get such a message

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I had my Maxtor One Touch plugged in the USB of my computer this am. It has worked fine up to that point. I have 4 years worth of audio files saved on there.... When I went to unplug my Maxtor this am to...

Return or contact Maxtor. For a fee they have the equipment and processes (that are proprietary) to retrieve your data. Do not restore the HD because it will erase ALL information!

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Hello, my usb stick is splitting a bit and it was working fine up until today, now hen i stick it in anywhere it doesnt light up, please help, thanks

I had this same issue. Sounds like it got some sort of pressure on it at some point. Hopefully you have, or can get a new one, or can store the info to your hard drive or other external (optional) drive. If so, insert the device. If your computer does not recognize it as usual; lightly pull up on it, (or push down) VERY LIGHTLY. It simply may not be getting a good connection. Regardless of whether the light comes on, if it is automatically detected, and the computer pulls up the file retrieval options, or the files themsleves then you will be fine. The light simply lets you know if and when the device is in action.
If this is something you prefer to have for this particular device, I suggest purchasing a new one, or transferring the information/data to another unit.
Here is something that I tried, and if remember correctly - it worked. At the bottom right corner of your screen, (status bar) -- there should be an icon that when hovered by the mouse arrow (pointer), will read "Safely Remove Hardware". (this usually appears shortly after inserting a flashdrive, external drive into the usb port(s). Before inserting your drive again, see if this icon is still there - if so, click it and wait until a message appears saying "It is safe to remove....".
Now, enter the external drive into the usb port and see if it will detect it again. If so, you should have no issues retrieving the information.
REMEMBER: Anytime you insert any type of device into a usb port, always select this icon; you can also right click the external drive (under COMPUTER or MY COMPUTER) from the Start Menu, and select the "safely remove" option. This is what you want to do everytime,otherwise you may end up, like me at one point, formatting the external drive in order to use it again.
Remember, always try to "safely remove" first, even if you have already pulled it from the USB Port. The reason it does this: when you just take it out, and then try to re-insert it, and it fails to recognize: when it's pulled out, the files on the "computer" (though not really their anymore, since you just removed the root directly for them) become "ghost files". Therefore, the computer still thinks that the external drive is there, and then when you go into computer (even after inserting the drive) and try to access a file, you'll get an error message. If you press F5 in Computer, it should update the computer to the current (not re-inserted external drive) state and each drive currently running.
In order to re-detect the external drive at this point, you'll need to take it out, F5 the computer again; then re-insert it; if all else fails - log off and re-login to windows. If this doesn't work, re-start the computer, or log-off, or sign out, and try under an alias (other desktop/user) on the computer.
If this does not work as well, then restart the computer.
Please, if you have any questions, let me know.
Thank you,
Guru, Premium Expert @

Nov 15, 2010 | Computers & Internet

1 Answer

Can't turn off Hard Drive

The error means that you are using a file on the external hard drive and that it can not close that file when it is use. You have to close the program that is using the file first.

Lets go on the assumption that you have your music collection on the external. If you still have your music player running when you try to disconnect, you will be greeting with the same error message.

If the external contains any files that your Operating System uses, you will get this message anytime the computer is on. An example of this can be your "Page File".

Shutting the computer down correctly is your safest bet until you find exactly what file is being used and what program is using it. During shut down, the computer closes any running programs. With no programs running, it will safely disconnect from the external HD because there will be no files in use.

If you manually disconnect it while the file is in use, you could very easily corrupt the file and make it unusable. This is comparable to an Operating System getting corrupted from a computer not being shut down correctly (pulling the power from wall without doing a shut down).

Hope this helps.

May 02, 2010 | Western Digital My Book Essential Edition...

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Computer froze shut down by power button now will not start os lets me choose repair or start normally both tried just goes black screen then reboots over and over

Turn the computer on.
Press F8, repeatedly, until you see a start-up menu.
Choose "safe mode".

If it boots, open All Programs.
Open Accessories.
Open System Tools.
Open System Restore.
Select a date/time when your computer _was_ working correct, and go "back" to that checkpoint.

If that does not help, and it boots, use the Windows XP/Vista/7 "File and Settings Transfer Wizard" to create one file, holding all your E-mail, contacts, and music files.
Copy that file to an external disk-drive.

Then, take a deep breath, and reinstall Windows.
Reinstall MS Office.
Reinstall your anti-virus software.
Reinstall Adobe Reader.
Reinstall your other program.
Finally, reload from the external disk-drive.

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1 Answer

My pc is slow run

Free up disk space. A hard drive that is close to being full will drastically slow down your computer. You can clear up space by deleting temporary internet files, empty your recycle bin, remove programs that you do not use, put important files on an external hard drive.
Another way to free up disk space is to use "Disk Cleanup" on your Windows PC. To do this, click "start" and go to "Accessories", go to "System Tools", and click "Disk Cleanup".
Scan for Viruses, Adware, and Spyware. These nasty programs can slow down your computer worse than anything. I would recommend purchasing software that can remove all three of these common problems.
Don't automatically start up programs when you turn your computer on. Close any programs that you do not use that open when you start up your computer. These programs will run in the background and steal RAM (Random Access Memory).

Mar 18, 2010 | Samsung S860 Digital Camera

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Want to restore vaio lap to original factory setup ?

sony VAIO computers uses a hidden partition one the harddrive which is VAIO recovery center

  1. restart the computer then press F10 key repeatedly for 5-7secs when you see the vaio logo on the screen, until you see loading files or edit boot options
  2. if you get the edit boot options screen, press enter
  3. it will load the Vaio recovery center
  4. select Restore c: drive
  5. disconnect all external devices before starting the recovery, also turn off the wireless switch if there is
  6. doing the recovery may take up to 45mins or 1 hour with random restarts. it will install the os, driver and programs that came with the computer

Dec 24, 2009 | Sony Computers & Internet

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Emachine t3604, computer shut down. then restarted showing hard disc error and it never started again. the only thing that shows when booting is the e symbol with f2 or f10 options for Bios. then it goes...

I'm sorry to say this but your hard drive may be faulty and need a replacement. Your files might still be retrievable but you will need to take it to a repair center to get it retrieved or plug it as an external hard drive and try to retrieve data yourself. But nevertheless, it seems like your hard drive gave in and will need to be replaced with a new one..


Mar 05, 2009 | eMachines T3604 PC Desktop

1 Answer

Retrieving files from external HD

take it to one of your friend computer & try it out, if it works you know the drive is ok and the problem is in the pc

good luck

Mar 29, 2008 | Computers & Internet

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