Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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Scanner not working windows 7 64bit hp 6310

Could not install the full features for the hp 6310 all in one printer for windows 7 64 bit. However windows 7 found all drivers needed and it does print and usb card read. What does not work is the scanner function. I have tried to uninstall / reinstall the drivers and still fails. The only thing that works is having it off. Removing it from devices and when it boots up into windows again, turning it on and reinstalling. Scanner still does not work.

When trying the scanner diagnostics from hp it cannot find device.

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

Riztech
  • 731 Answers

SOURCE: HP officejet D135 scanner and copyer

Hi..

if the scanner bulb is not moving, then its an hardware problem.
We can try by resetting the printer.

POWER DRAIN:-Turn off the printer, Unplug the power cable from printer and from the wall outlet.Press and hold ON buton for 30-60 seconds.


PARTIAL RESET:-Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the buttons.

----(for below reset cartridges must be removed out)---------

SEMI_FULL RESET:-Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes,or wait for 20 seconds,hen release the button.If the printer goes off dont worry release the button and Push the ON button.


FULL NVM RESET:-Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold OK/ENTER and CANCEL button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.

(Notes - resets will take a while)

Please let me know after resetting.

Thank U!!

Posted on Feb 11, 2008

khanmohammad
  • 188 Answers

SOURCE: scanner and coiper won't work printer does work

Hi Bbear,

The problem here is with the scanner bulb, the scanner bulb is bad.
I mean to say that your scanner bulb lit for a while and goes off.

This confirms that the scanner bulb is currupted.

I have a web link, which is given below with some of the troubleshooting steps to perform.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01105&cc=us&lc=en&dlc=en&product=390315

Click on the web link given above and perform the steps.
If this fixes the issue, that would be great else you need to replace or get a new or refurbished printer.

Posted on Mar 20, 2008

SOURCE: HP Officejet 6310 scans once but then says scanner failure

hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Posted on Jan 22, 2009

Joed911
  • 4338 Answers

SOURCE: chronic message "No Hp Devices Detected"

Here are HP's solutions for this problem in Vista and XP:

Are you running Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01474870&cc=us&lc=en&dlc=en&product=1153481

IN XP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577383&cc=us&lc=en&dlc=en&product=1153481

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Apr 20, 2009

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I have an older hp printer but a new computer


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My printer says i need software to operate the scanner. I have a hp psc 2355 all in one, but cannot find my install cd. I would like to download the software but cannot find it on the web.


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I want hp psc 1315 all-in-one printer scanner copier Software & Driver




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Note: These are LARGE files and may take some time to download.

Save the driver file somewhere on your computer where you will be easily ableto find it, such as your desktop.

After downloading, go to the location where you saved the file and double clickon the file. Then simply follow the on-screen instructions for installing thedriver.

HPPSC 1315 Windows 7 Printer Driver Download

HPPSC 1315 Windows 7 64-bit Printer Driver Download

THE HP SOFTWARE IS AVAILABLE THROUGH YOUR OPERATING SYSTEM. ON WINDOWS CLICKSTART AND THEN SELECT THE WINDOWS FAX AND SCAN ICON.

Software: Download optionsand information Description: clip_image002.png This software installs a copy of the help files onto your computer. Install this software if you did not install from the CD or if you did not install the full featured version of the software. Do not install this software if the help files for the HP PSC 1315 are already installed on your computer.

To see if the help files are already installed on your computer, check the following destination:

Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, click PSC All-In-One 1310 series, and then click Help.

Windows Vista: On the Windows taskbar, click the Windows icon, click All Programs, point to HP, click PSC All-In-One 1310 series, and then click Help. Details andspecifications File name: clip_image002.png MaggiMinus_Installer_24Nov08.exe [1/1, 24.91M] System requirements: clip_image002.png No additional prerequisites Released: clip_image002.png 2008-12-04 Version: clip_image002.png 1.1 Compatibility: clip_image002.png Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows XP 64-Bit Edition, Microsoft Windows XP Fix/Enhancement: clip_image002.png Updated the file to make the help files available from the Windows Start menu after installation is complete.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-66177-3&lc=en&dlc=en&cc=us&os=228&product=374568&sw_lang=&key=null&site=null

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My HP Photo smart Premium All in one printer C309a won't scan directly from the printer itself. I upgraded from Vista 64 bit to Windows 7 64 bit and I tried downloading the drivers but it gives me an error...


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If you managed to get the minimal driver set or the OS driver, uninstall that and disconnect the printer from the computer and install the full featured software
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I hope this helps.

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1 Answer

How do I get my HP 6310 to scan---free download etc?


To scan using your HP Officejet 6310, you need to install the full feature driver software.

Full feature driver software can be downloaded from the following web link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&lc=en&cc=uk&dlc=en&lang=en&cc=uk

Also please perform the following steps to scan using your unit:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=31271&tmp_task=useCategory&lc=en&dlc=en&cc=uk&lang=en&product=1119598

:) Dr Tony

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1 Answer

I have hp officejet 6310 all in one, but the


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2. Uninstall the existing driver from program and features under control panel.

* To search for progam and features, Click on start or the windows vista logo on left bottom, click on control panel, clck on program and features and then unistall the printer driver.

3. Power off the printer and unplug it from computer.

4. Install the printer from the saved drivers and plug it when asked.

Restart computer once the installation is compete and hope the scan would work after this.

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s.gifs.gif
» Microsoft Windows Vista s.gif » Microsoft Windows Vista (64-bit) s.gif » Microsoft Windows XP s.gif » Microsoft Windows XP x64 s.gif » Microsoft Windows 2000 s.gif s.gif » Microsoft Windows ME s.gif » Microsoft Windows 98 s.gif » Mac OS X s.gif » Mac OS 9 s.gif » Linux

I recomment you to download HP Full Feature Software. <-- If you have trouble finding it, you may contact me.

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