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You don`t installed your driver corectly. You need to find the drivers on the provider`s site. After you downloaded it, you need to uninstall your curent drivers of your web-cam and install your new driver of the provider`s site.
It is the last set of drivers. Simply select your operating system and language and download. Please disconnect your camera before installing the drivers, you will be prompted to reconnect when required.
you remove all the software installed by browsing controll pannel>system>device manager and disconnect the w/cam restart the system then connect the cam the system wii detct the cam then u install the software again it will work.