Question about Toshiba Satellite A35-S159 Notebook

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CD DVD Player not recognizing any cds, dvds or dvd roms.

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  • Dave Rufty
    Dave Rufty May 11, 2010

    Does the Computer make any noise when you insert the Disc? (Such as the motor used to spin and read it) Clicking? Whirling?

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  • 76 Answers

Hi ,

It seems that there is a problem with the driver,here are the steps that you can try to fix the issue ?Right click my computer?click on manage.click device manager.click on the + sign next to cd/dvd drives(please check if there is an exclimation or a queston mark against the drivers listed) ?right click on each driver and click on uninstall?restart the computer.When it comes back to the desktop the drivers would be reinstalled now check if reads the cd/dvd .
The next thing that you can try is go to start.run.type in regedit ?enter then go to HKEY_LOCAL_MACHINE\system\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}select this key and on the right hand side look for anything that says upper or lower filter key?there can be both or just one filter key listed,select it and then hit the delete key .Once that is done restart the computer and then check if its reading the cd/dvd.
Hope this resolves the issue ...all the best

Posted on May 11, 2010

  • Meghan Stevenson Sep 24, 2010

    vsha i have a question for you. I am experiencing the same problem. My DVD player is clicking then stopping when I put a DVD in it. It's also removable. I tried both solutions you have offered. The first one I did, and my pc recognized the new hardware except I still can't play any DVD's or CD's. The second one well I tried. However that folder does not have anything with upper or lower filter in it. I looked everywhere and don't see a thing. Any suggestions as to why they aren't there? Thank you.

  • Viresh Kujur
    Viresh Kujur Sep 25, 2010

    Hi there ,

    Ok there is nothing to worry about the upper and the lower filter in some cases might not be listed , what you can do is go to the hp website that is www.hp.com/support and then download the firmware for the cd dvd save it on the desktop and then run it .Restart the computer and then check .....all the best

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  • 560 Answers

First open the "Device Manager" to check for any error messages related to the device and click on "Start" and select "Control Panel" .

Now double-click on the "System" icon then click on the "Hardware" tab and click the "Device Manager" button. A new window appears, and displays whether the device is working properly. If there are any errors, click the "Troubleshoot" button and follow the given onscreen instructions.

Check the DVD that you are trying to use to and ensure that it is free of dirt and scratches and the proper format compatible with your drive.

Now uninstall any drivers that may be on your computer from previous DVD drives.

Now download the latest driver updates for your DVD drive model from Toshiba website & install it.

Also check on Toshiba website that your machine has the minimum requirements to operate the drive.

Now restart your computer & check your DVD drive.
I hope issue has been resolved.

Posted on Sep 25, 2012

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  • 62 Answers

Hello,
Give a try to follow this:

  1. Click Vista logo (left corner), in the Start search box, type regedit and then pres Enter key. If you have windows xp, click Start, then click Run, type regedit and then pres Enter key.
  2. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  3. In the right pane, click UpperFilters.
  4. On the Edit menu, click Delete.
  5. When you are prompted to confirm the deletion, click Yes.
  6. In the right pane, click LowerFilters.
  7. On the Edit menu, click Delete.
  8. When you are prompted to confirm the deletion, click Yes.
  9. Exit Registry Editor.
  10. Restart the computer.
CompQ

Posted on May 11, 2010

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Posted on Jan 02, 2017

the_fire
  • 432 Answers

SOURCE: dvd rom doesn't work

To start with I would try a laser lense cleaner which you should be able to get from amazon or even a computer store, something like so

http://www.cdfixit.com/laser_lens_cleaner.htm

http://www.fixya.com/support/r2099529-cd_dvd_missing_video_codec_video

Posted on May 27, 2009

haayz
  • 197 Answers

SOURCE: After I reinstalled my pc, the toshiba dvd-rom (sd-c2502) only plays cds, not dvds.

Try re-installing your the driver for your dvd rom. Then try to put different dvds and check if it can read from your drive. If problem remains, I suspected it's your dvd rom is faulty

Posted on Jun 02, 2009

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