Question about Casio G''zOne Type S Cellular Phone

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Will not accept registration applications. Stuck

Will not accept registration applications. Stuck in that mode. Will not turn off and needs to be updated.

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  • Gloria Major May 12, 2010

    Great job on giving me ideas and solutions better than the Verizon store. Thanks a million. STK

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  • Master
  • 10,515 Answers

Hi,

This is a Common problem with this Model. All is needed to get the Software Updated and it would resolve the Problem. You need to Contact Verizon to get this done as the Firmware Update is not available on their Website.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 11, 2010

  • 6 more comments 
  • Gloria Major May 11, 2010

    Normally that would of been my solution. However, I have been to three different Verizon stores and they all say the same thing. (Since the phone has been turned off for over a year, it will no longer allow any updates). Today I took both of them back to the original store and their technician worked on them for about 10 minutes and told me to upgrade because there was nothing he could do either. That's why I am bugging you guys because the phones were working perfectly last week. I have all the accessories to these phones and they both will not upgrade. Any other solutions will be appreciated. Thanks

  • taran_2005
    taran_2005 May 11, 2010

    Thanks for your response!!

    The Latest Software Upgrade for this Model is Version 9. To confirm you have the new software, go to the "Settings & Tools"
    menu, then "9. Phone Info", then "SW/HW Version", then "Software
    Version". The last 3 digits should be M09 (or later). You can also
    check the outside of the box to see if it already has this version--look
    at the last barcode on the Proof of Purchase sticker.

    I have no idea, why they didn't Upgrade the Phone, when they knew it would Resolve the Problem. One more thing, Battery is also known to be a Problem with this Phone.

    Do you have a Multimeter, so that we could check, if the Battery is at Fault or not. I have seen, sometimes even though it would show that the battery is Full, it could be a Problem with Battery.

    Let me know,so that we could Proceed.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


  • Gloria Major May 11, 2010

    My box says M02. None of the buttons work anymore so I can not try the other test. The phone is just stuck on the logo "REGISTERING APPLICATIONS" for two days now. I must literally take the battery out just to shut it off. Could this also be the battery. Because VERIZON states that the phone WILL NOT UPLOAD ANYTHING.

  • taran_2005
    taran_2005 May 11, 2010

    Thanks for your response!!

    M02, this means that this Phone have Old Software. It could be Battery as i was Searching for Firmware and there were many People who have Complaint. If you have a Multimeter, we could surely Confirm it.

    One more thing, why didn't they Upgrade the Phone or reinstall the Firmware???? Did the shop where you went mentioned the Reason why they cannot Reinstall or Upgrade the Software?

    Let me know,so that we could proceed further.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!


  • Gloria Major May 11, 2010

    No one ever mentioned about the battery. But I would have to pay for the upgrades and buy all new accessories (which is what they want) and I refused to do that because all of my equipment is still in like new condition, even the manuals. And they say they don't have anymore of these old models to switch out. I do not have a multimeter, and I have pretty much given up on Verizon helping me with this problem. Do you think Radio Shack or Best Buy can check the battery for me? It still charges fully and all the lights still flash. But once it is on fully it freezes to the application thing.

  • taran_2005
    taran_2005 May 11, 2010

    Thanks for your response!!

    There is no harm in asking the same before you Purchase a New Battery. Just visit any of the Closest Radio Shack and ask them that you are not positive whether the Battery is at Fault and they could do the needful for you.

    It would take only few seconds to check them the same.

    Have you Tried to Complain the same to Verizon? Is the Cellphone still under Contract?

    I have seen many of the People get some kind of assistance from Customer Service as well. May be you could get a Better Deal.

    As we discuss, there could be 2 reasons :-

    1. Battery ( which you could get it checked at Radio Shack )
    2. Firmware

    For Firmware, try to write an email to their Customer Service and then see, what's the response they would send.



    Let me know,once done.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


  • Gloria Major May 11, 2010

    I'll do both of those things tomorrow. Have a nice day and thanks alot. By the way, this site is amazing. Glad to have you around. STK

  • taran_2005
    taran_2005 May 11, 2010

    Thanks for your response!!

    You are always Welcome. Thanks for the Feedback and do let us know the Update.

    Any Further Questions, Revert and i would be glad to follow up.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!

    PS - Do Accept the Solution,if 100% Satisfied from my response!!


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