Question about Arris SURFboard SB4220 Modem

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Can't get a signal to my computer

I have been using a little Webstar modem and just bought a Motorola SB4220 modem to replace it. I can't get it to work. I did not receive an installation CD with the modem. I am hooking it up with a coaxle cable to the modem from the wall and an ethernet cable from the modem to my computer. I am running windows xp. I downloaded drivers but it will still not work. Do I have to have the CD in order to get it to work.

Thank you,
Jerry Van ****
jvd0415@yahoo.com

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Pls go for the original cd for the device

Posted on Apr 25, 2008

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1 Answer

Need to connect modem to two computers so one computer can access work vpn.


Depending on how you set up the first computer, you can have one computer connected by USB and another by ethernet (straight-through cable). If you want both computers connected by ethernet, you need a crossover ethernet cable between the Modem and a router or switch (hub). You will need a straight through ethernet cables from the router to each computer.

Then set up each computer as appropriate for the type of connection (including installing drivers for the USB as needed). For more details see: http://broadband.motorola.com/consumers/products/SB4220/downloads/SB4220_userguide.pdf .

I hope this helps.

Cindy Wells

Nov 06, 2010 | Arris SURFboard SB4220 Modem

1 Answer

I'm trying to hook up my modem through my router. My last router had an ip address of its own which I used to tell it to work through the router. Does the sb4220?


You may want to have the modem working with your system first and hook up your router after wards.
Disconnect your router and modem.
Reboot your system.
Run your hard wire direct to your SB4220 from computer net card.
Allow to load whatever drivers necessary.
On your computer type ipconfig /all This will show you all your information.
Try the internet and see if it works. If you know the ip of your carrier, Type ping ????? ie: Ping comcast.net
If you recv. a timeout you still have problems.
If you succeed, you are their.

If not, type ipconfig /renew This will reset your ip and configurations.
Now, hook up your router and you should be their.

Oct 08, 2009 | Arris SURFboard SB4220 Modem

2 Answers

How can reset my modem?


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You can see the reset button marked number 3 -- push a pin or something small into the button and hold it there until the lights on the modem go off.

http://broadband.motorola.com/consumers/products/SB4220/downloads/SB4220_userguide.pdf
The manual is here

If this helped please vote kindly!!

Oct 05, 2009 | Arris SURFboard SB4220 Modem

1 Answer

Webcam Access through SB4220 Cable Modem?


it sounds like you have configured the router correctly. what you might be doing wrong is trying to access the camera from your internal network using your external ip address. this will not work... you need to get someone on the "outside" to try the ip address.

Jun 05, 2009 | Arris SURFboard SB4220 Modem

1 Answer

Motorola Surfboard 4220 not working with my Netgear WGT624 router


Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.

Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.


Hope this helps. Let me know if it does not work.

Please rate.

Mar 23, 2009 | Arris SURFboard SB4220 Modem

1 Answer

Wireless password


SURFboard SB4220 Modem is not a wireless modem/router, therefore, it doesn't have a password for wireless connection.

If you're using a wireless router, then that is where the password for the wireless connection is configured. You will need to open the router's setup page to verify the wireless security.

The router is the one connected to the modem. Usually, it has antennas.

To help you further, what is the brand and model number of your router, if you have any.

Aug 01, 2008 | Arris SURFboard SB4220 Modem

1 Answer

Installation cd


SURFboard® General Frequently Asked Questions ... your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD ... Do Motorola SURFboard cable modems ... My SURFboard SB4220 or SB5100 cable modem

Click on the above link find the drivers you are wanting to down load or order on line.

Good Luck /Please dont for get to Vote.Thank You.

Dec 15, 2007 | Arris SURFboard SB4220 Modem

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